Pros
This is a very people focused organization. The employees here seem to suffer from almost compulsive niceness. A focus on employee health. The Glendale cafeteria is a mini wonder in terms of the quality and diversity of its offerings. IT operations and call center operations are strong though the call center suffers from creaky IT infrastructure.
Cons
From an IT perspective, operations is mature and works well. For example, they are migrating data processing centers with very few glitches. From a new or enhanced capability perspective, the organization struggles to manage moderately complex projects. There is too great a reliance on contractors, whose revenue focus detractfrom the organization's best interest. So those involved with delivering new IT capability may be more frustrated than other groups.