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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      3.6

      63% would recommend to a friend

      (1,517 total reviews)
      avatar

      Mike Zukerman

      75% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      2K reviews
      3.0
      Jun 4, 2010

      IT Performance

      It consultant ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      I like the culture and memers-first attitude at AAA. Great location, great people to work with, great work-life balance.

      Cons

      It feels like our performance in IT has really fallen off the past few months and I can't really put my finger on why. We were on such a positive roll from the end of '09 into the first few months of '10 due mostly to the strong leadership, IT management, and accountability that was being injected into our IT culture. Those changes were somewhat painful for some folks but others really felt empowered to finally step up and this lead to positive changes in our systems performance and overall mood in the organization. There was a buzz in the air at work. But now most of that seems to have gone away. I don't know if it's all the change going on now, the removal of some senior individuals who were leading the change and driving us to be better, all the outsourcing of key work, or what, but it's like all the air has been let out of the building and we have gone back to where we were - comfortable in delivering fair service. I really enjoy working here and want to see us get better like we were just a little while ago.

      4.0
      May 31, 2010

      Laid off in 2009

      Underwriter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent benefits especially 401K contribution, bonus, wellness program, diversity and volunteer programs. Where I worked before I got laid off, my supervisor(s) and manager were very supportive and sympathetic of us during the entire process. Even though I was one of the employees who got laid off, I cherish the wonderful times I was there. I was lucky to be in a team that was closed knit, like a family. I enjoyed the many events throughout the year.

      Cons

      Their systems are outdated. When they launched a new system, there were a lot of problems which affected both the customers and the employees using the system.

      1.0
      May 17, 2010

      Glad I'm Outta There

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      When I began working for CSAA, it always felt like I was coming home to a "family" that shared the same goals and objectives. People, including the management team, were kind to one another and always expressed the desire to assist to get a job done. It truly felt as though there were no boundaries on what we could do as a corporation to ensure the success of CSAA.

      Cons

      It saddened me when I left CSAA. I no longer recognized the company I worked for for so many years. Their hiring practices changed, constant reorganizations with seemingly no thought of the impact to the employees or the membership, and a lack of corporate direction. CSAA spent oodles of money on new systems, outsourcing, highly paid consultants and nothing helped cement their strategy. And, the way the outsourced employees were treated was unforgiveable. They were constantly dehumanized and finally led out to pasture. IT Management was a joke ,,, where did they find some of the people leading IT?

      Viewing 1336 - 1338 of 1,517 Reviews
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      ReviewsCSAA Insurance Group, a AAA Insurer reviews

      Glassdoor has 1,707 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.