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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      3.6

      63% would recommend to a friend

      (1,517 total reviews)
      avatar

      Mike Zukerman

      75% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      2K reviews
      2.0
      May 10, 2010

      Caveat Emptor

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      New Building; desks have file cabinets that still have their keys. Some of the other grunt employees make the job more fun and interesting than it really is.

      Cons

      Carefully consider giving up a decent job if you already have one. Remember, that as with all employers, it is made to sound so much better and different than the reality. Favoritism towards certain people is rampant and does not seem to be based on merit but whether or not the manager likes them personally. They are already going through temp agencies to hire their customer service representatives, which can mean they don't want to pay benefits.

      2.0
      May 2, 2010

      The blind leading the blind

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Attempts to create a "fun" environment are apparent.

      Cons

      Management keeps preaching about CSAA and MSC being one company. This is a complete farce. You have different guidelines, benefits, etc between employees of the supposed same company. The training is atrocious. It is focused on outdated modules that everyone agrees need to be updated or scrapped all together. The ongoing training is a joke when you have people entering "nesting" periods and having "performance coaches" and "floor support" that don't even know their jobs correctly. Want an example? A performance coach in the CA Select side once told a nester than we would honor coverage for an insured that was running a quarter mile speed contest. Instead of taking the MOST knowledgeable people off the phone to assist newer agents, people seem to be taken off that won't effect service levels as much. Add to that people going several minutes without getting a real answer and you leave the good employees covering the slack of everyone else. The answer as to why incompetent people are supporting newer employees? "Everyone should get a chance." This is laughable. Supervisors are overworked to the point they have no time to bond with their teams or provide and real support. I could quite literally go on and on but leadership will see a post like this and say "well you just gave us problems without solutions" Guess what? Its your job to create solutions. Or atleast talk to your best employees that could map out ways to change the atmosphere of mediocrity.

      2.0
      Apr 26, 2010

      Too much Change without Reflection

      Training specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      When I first came to AAA it really was a great place work. I think this was so because of the personal investment in the organization from its long-term employees.

      Cons

      Now, there has been an irrational rush to fix things that were never broken and break things so that they can fix them. In the end, our members have suffered and are clearly voicing their complaints. Unfortunately, the new captains at the helm may be deaf!

      Viewing 1339 - 1341 of 1,517 Reviews
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      ReviewsCSAA Insurance Group, a AAA Insurer reviews

      Glassdoor has 1,707 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.