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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      3.6

      63% would recommend to a friend

      (1,517 total reviews)
      avatar

      Mike Zukerman

      75% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      2K reviews
      2.0
      Apr 24, 2010

      just another job

      Claim representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      co-workers are the best thing that happened to csaa

      Cons

      constant changes which are not tried out and it seems like trial and error input from employees on the floor is hardly ever recognized or considered when making work place decision/changes the pay could be better based on the amout of work done

      2.0
      Apr 22, 2010

      Disappointment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I work with a great group of people that keep me going each day. My direct manager is very understanding and flexible.

      Cons

      I have read a lot of the reviews and it doesn't seem that upper management is taking anything that is being said seriously. I believe that the issues being brought up, lack of responsibility for mistakes, pointing fingers, unfair promotions, etc, are legitimate and do not feel that they are being looked at with unbiased eyes. It is hard to hear that things are not going as well as you would like but even if the complaints are not based on good information they are still the perception that the employees have and should be addressed. The comments I have read from upper management just seem to try to justify why the complaints are wrong instead of trying fix the problem. I am very disappointed with upper management and their reactions to the complaints.

      3.0
      Apr 21, 2010

      Spinning Wheels

      Leader of people
      Recommend
      CEO approval
      Business Outlook

      Pros

      If this were a turtle and a hare race you'd swear everyone expects us to get to the finish line first as the hare. Stop the madness........we are a small company trying to become large and running into the inevitable pitfalls that occur when these things happen. Spend all the time and energy and emotion helping rather than the constant complaining. Understand our shortcomings and work to fix them. It's a trite comment, but frankly, it appears we've lost the assumption of positive intent somewhere along the line. Lastly, not everyone's ideas are good idea's..........as senior leadership stop beating around the bush on communications..........if it's a bad idea........tell them. If it's idea we can't work with right now.........tell them............."no" is not a bad answer. At times its truthful, honest, and forthright. Somewhere along the line we stopped accepting "no" as a good answer. Best reason to work at CSAA...........boy, we do try hard to do the right thing.........executing it doesn't always work :0).

      Cons

      Accountability at the PLT level seems be a huge questions for the masses. Stop the chatter about working or dealing with change........most of us got it. If you have a plan and it fails explain why. If you have a plan and it fails because of something you or your organization "did" or "didn't do" explain why. In all the years of working here all the troops are looking for is good leadership and direction. We'll follow you into the tar pits if it makes sense; however, it does get tiring when you have to fall into a dozen of them.

      Viewing 1342 - 1344 of 1,517 Reviews
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      ReviewsCSAA Insurance Group, a AAA Insurer reviews

      Glassdoor has 1,707 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.