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CSAA Insurance Group, a AAA Insurer

Engaged Employer

CSAA Insurance Group, a AAA Insurer reviews

3.6

63% would recommend to a friend

(1,516 total reviews)
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Mike Zukerman

75% approve of CEO

61% positive business outlook

CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews
5.0
Mar 26, 2010
Recommend
CEO approval
Business Outlook

Pros

The opportunity to have a personal impact on the business for which you work! This company is not so large that the good work of a single individual contributor would go unnoticed. If a single individual produces clearly recognizable value as a result of their efforts, it can and does get recognized. This, by the way, is a two way street. A single individual contributor that fails to deliver value is also quite visible. I regard this as a 'pro'

Cons

This is a company undergoing change. (Well that doesn't really say much does it, after all, what company isn't undergoing change? In my mind, the companies that aren't undergoing change are the ones that are failing to adapt and failing to adapt means you disappear). Undergoing change can be painful, or it can be invigorating. The objective facts will be the objective facts. How we each choose to react to them dictates, in large part whether they are a 'pro' or a 'con'. Clearly this isn't an absolute, but the attitude one takes makes a big difference. Go google 'attitude impact' and look at some of the results returned. The one con that I do have is that, historically, the company has been somewhat slow to recognize and take full benefit of some of the talent 'on the ground' so to speak.... not just what is referred to as the 'front line' but also 'in the trenches'. I have seen a very marked and recognizable change in that regard of late.

1.0
Mar 24, 2010

Poor leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good work-life balance, lots of good employees, good new headquarters facility

Cons

Poor leadership and lack of accountability at the executive level, poorly executed strategy, over reliance on consultants, terrible technology.

2.0
Mar 23, 2010
Recommend
CEO approval
Business Outlook

Pros

Still gives great member service due to the dedication of the front line employees.

Cons

Those same employees work under constant fear of job loss, poor reviews and having endless reorganziations. Superior performance and member service is not rewarded, and input from the employees is disregarded. This was a company that lead the way in service and had a great reputation. The PLT made a deliberate decision to take that reputation and change it to mediocre at best. Way too many outside consultants, way too many managers, way too few that really want to be excellent.

Viewing 1354 - 1356 of 1,516 Reviews

Glassdoor has 1,706 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.