CSAA Insurance Group, a AAA Insurer reviews

Instead of being allowed to book travel alone, they have cross-trained us in membership which i was happy for at first because it gave me a better understanding of the company and the products and services it offers. However, by taking both kinds of calls it makes it impossible to make the already difficult travel goals which also means no commission or bonuses. We are also not eligible to participate in the membership contests and spiffs. Very disheartening making it feel like we have nothing to work for and no incentive to do well. Member escalations are handled very poorly. Try being the person on the phone who has to tell an already irate member that they wont get a call for up to 48 hours and 9 times out of 10 gets no call whatsoever. Changes in policies and procedures are not communicated properly making us look bad when relaying information to members who somehow have the information before we know about it. I've been with AAA for a few years and have not seen any advancement opportunity, have not received a raise despite good reviews and have seen people get fired for going to Human Resources with ethics complaints when otherwise they were a good employee.

Environment is ridiculously complex for a company this size, so challenges/opportunities are endless. Company tries to do too much at once, sometimes with unrealistic timeframes for proper results. Isn't that most companies though?