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CSAA Insurance Group, a AAA Insurer

Engaged Employer

CSAA Insurance Group, a AAA Insurer reviews

3.6

63% would recommend to a friend

(1,516 total reviews)
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Mike Zukerman

75% approve of CEO

61% positive business outlook

CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews
2.0
Mar 4, 2010

Consistently Disappointed

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent benefits package, and a pretty laid-back atmosphere. The organization is pretty understanding of employees' desire to put family needs first.

Cons

Every company you work for has its frustrations and challenges; CSAA-IIB has some that make you wish you worked somewhere else. Ethical violations abound; the IT processes are the most restrictive and asinine I have ever seen; middle management is bloated and overpowered... it goes on. When I started at the company a couple years ago I was told that it was a company which took care of its employees, helped them develop, and empowered them to make positive changes. Those have all turned out to be untrue. Overall I have found this to be a very uncomfortable place to work: a place where I do not feel safe expressing my opinions outside of a select group of individuals, and where I can always count on management to choose short-term gain over long-term pain. There is an extraordinary lack of accountability and consistency in management, and I believe that it leads to people not doing their due diligence in doing their research and making good decisions. My most recent frustration, however, stems from overhearing a conversation between a manager and his supervisors where he instructed them to lower people's performance review scores. Apparently the manager in turn received this instruction from an executive. The goal was to reduce the amount of raises given out by reducing performance scores, rather than by simply equitably distributing the available funds based on a curve. That one incident, I think, speaks volumes about this company.

4.0
Mar 3, 2010
Recommend
CEO approval
Business Outlook

Pros

AAA is still a great brand and have a strong following. we have great products and the company does stand by its word to our members

Cons

although the company is striving to stay current with technology, the people making the decisions in this area have no clue what the people actually using the technolgy need and want. Too much money has been waisted on crappy programs, which leads to cuts

2.0
Feb 25, 2010
Recommend
CEO approval
Business Outlook

Pros

We offer great products and services! Our claims process is incomparable. We still command a decent percent of market share and are stable. Our pay is comparable. We have many offices in diverse areas. Our new main office, Station Landing in Walnut Creek, CA is wonderful! Green, comfortable, not austentacious. It has all the perks. We have a wonderful and committed staff.

Cons

Job security is non existent. Call it optimization, call it reorganization, call it what you like, what it equals is conscientious, hard working, committed people lose their jobs. And those of us lucky enough to keep one attempt to pick up the slack. We do not have enough people to do a consistently good job anymore. Those of us who work with the customer directly operate in a vise. We are pushed on one side my upper management to make the customer experience everything it should be, and pushed by the customer who rightly expects their needs met, but we don't have the technology or the human resources to get the job done. The frustration level is off the charts and fear walks with us constantly. Everyone knows it, employees and customers alike. The ELT can and do, direct us not to let it show, but we are out here with the customer every day. The customer experience is not hypothetical for us.

Viewing 1366 - 1368 of 1,516 Reviews

Glassdoor has 1,706 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.