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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      3.6

      63% would recommend to a friend

      (1,516 total reviews)
      avatar

      Mike Zukerman

      75% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      2K reviews
      1.0
      Dec 18, 2009

      AAA Past, Present and Future - Five Diamond to corporate incompetence run amuck

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Incredibly dedicated and hard working customer facing (front line) work force. Many have been laid off and came back in part-time, no benefits, positions. THAT IS DEDICATION!

      Cons

      President Leadership Team. I have been with CSAA for over two decades, I have seen many changes in leadership and countless attempts to repair aging systems, none as poorly executed as the current PLT. The behavior of these executives cascade down through the organization and continually negatively affect the front line employees and the bottom line. A few years ago all employees "signed on" for a journey of change, no one could have possibly known that it was code for squandering resources, increasing upper level management, moving headquarters closer to the CEO's home and using the involuntary severance program as a means to achieve operating budget goals. If you are looking for a life long career, keep looking, CSAA uses and discards employees at an alarming rate.

      1.0
      Dec 4, 2009

      Don't do it!

      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      None anymore. This company used to be great, but in their attempt to keep up with the times, they have completely screwed over the branch level employees. We are looked at like old luggage. They want to convert to a call center business model and completely do away with the personal service culture that once made this company stand out.

      Cons

      Simply, they just don't care anymore about providing for branch office staff in a way that makes it possible to ever meet quotas or make a decent living. They change the employment contract yearly always for the worse. It is like a sand castle slowly breaking apart with each in coming wave.

      3.0
      Nov 23, 2009

      Once the best, now looks like the rest

      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great brand name recognition. It's a door opener. Compensation is pretty good if you are a performer.

      Cons

      Systems_Systems_Systems. Where did they get these managers. Most just learned how to spell insurance.

      Viewing 1381 - 1383 of 1,516 Reviews
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      ReviewsCSAA Insurance Group, a AAA Insurer reviews

      Glassdoor has 1,706 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.