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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      3.6

      63% would recommend to a friend

      (1,516 total reviews)
      avatar

      Mike Zukerman

      75% approve of CEO

      61% positive business outlook

      Ratings by category

      4.0

      Compensation and benefits

      3.8

      Diversity & inclusion

      3.7

      Culture & values

      3.5

      Work/Life balance

      3.5

      Senior management

      3.3

      Career opportunities

      CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Nov 6, 2009

      Never heard of AAA, now the name makes me sick!!!

      " claims service specialist"
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have had the opportunity to work under great supervision, the pay is well, pay, and the co-workers are great people that make the whole environment a slight bit less crazy than it is.

      Cons

      I am not going to sugar coat anything or try to be professional. I hate working for AAA, never in my life have I ever felt the way I do working for any company. I am a family provider and as a parent I am willing to do what ever it takes to take care of my own, but sometimes I just want to say enough is enought not like anyone at AAA would even care. Nothing at AAA is right, the way everything is changing and nothing is consistent in the way we handle the claims. No wonder why we are losing customers and revenue. I hope that AAA sinks, and I really wish that they see that the reason that it is sinking is because of the poor service the adjusters are able to provide. Remember no matter what the sales reps do or the district offices help the customers do. The CLAIMS ADJUSTERS are the ones that really represent the company. Everything we as claims reps do has that memorable impact on the members, and if we are not able to do our job correctly because of the heavy load put on us that will only allow us to suck as adjusters and those long time members will be quick to switch to heck any company at that point.

      2.0
      Nov 4, 2009

      Happy Employees come in three categories

      Claim representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The front line employees...they try, given the handicaps they're forced to contend with.

      Cons

      Upgrade and replace supervisory and management staff with competent, compassionate managers/supervisors who actually know what they are doing and care about their employees.

      1.0
      Nov 2, 2009

      NO WAY

      Claims service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people as in the regular workers like myself and a handful of supervisors.

      Cons

      We feel the supervisors take a do as I say and not as I do approcah. If you have a quesiton and go up to their desk and they are on the internet shopping for the latest Coach bag or looking up sports scores, they will quickly minimize their screen and put up a work related screen and say they are busy. Some sups take 4-5 smoke breaks an hour. They are very clique-sh and exclude you if they don't like you.. It's like high school. While other supervisors choose to gossip at eachother cubicles and if you need help they look at you as if you interrupted their social gathering and make remarks behind your back when you leave. The upper management doesn't care our just looks the other way. Upper management protects them. They do not live up the the values of the organization. It's a numbers game. The supervisors and managers bonus exponentially more than the workers and do less than 1 percent of what is really required to be called a supervisor or manager. Supervisors are given tasks that are redundant or just busy work. When call volume is increased, rather than aiding the workers they make an excuse to do reports, go on break, or someother lame excuse when the directive of a call center is to get the calls and most importantly the customers taken care of. Also, the end of year ratings are nitpicked and the stanards are overwhelimingly impossible to achieve given the envronment that everyone is sinking in. The policies and standards change but not the rating system so there is always something for them to fall back on as an excuse not to reward hard work. it has been said that you have to be Jesus walking on water to achieve a high rating. This has been done to minimize pay increases and bonuses to the workers so a majority share can to to the supervisors. If you love being micromanaged, can handle the high school level of maturity, if you lack respect for yourself (because you won't get it from the "Leadership Team"), if you can take being overwhelmed by constant demands and directives that change on a whim to a "let's see what sticks approach" Then this job is for you!

      Viewing 1387 - 1389 of 1,516 Reviews
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      ReviewsCSAA Insurance Group, a AAA Insurer reviews

      Glassdoor has 1,706 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.