Pros
Flexible hours and locations-I was a college student and they were able to work with me to let me continue working over the Summer at a location close to my home. Extensive Training Provided Opportunity for advancement Commission opportunities Easy. Taking phone calls and placing orders.
Cons
Very lax on expectations. Call centers would often be short staffed because other employees would not show up but still keep their jobs. I believe they could miss 2-3 times no call/no show without losing their job. This made it very busy for those that did work. You will work holidays. The only time the call centers are closed is on Christmas. Leadership was not very involved. When I had a question, I wasn't always able to find someone that could help. Very isolated. In cubicles...kind of only much smaller. It is required to follow all on screen scripts even when a customer has made it clear that they are not interested in any upselling or the credit card. Calls are also recorded so if you don't do the upsell or cc offer when it comes up, you will hear about it if they happen to screen that call. A lot of weirdos call. People with no intention of placing an order. It's kind of creepy. A little disorganized. I had already put in my resignation as I was about to start student-teaching and someone offered me a promotion to a product specialist. I had to tell them that I had already given my 2 weeks and that I obviously wasn't a good pick.
