The role was not accurately represented during the hiring process. It was described as a mix of texting, emailing, and calling, but in reality, it is primarily back-to-back outbound calling throughout the entire day with little to no downtime.
Performance expectations are constantly shifting. Initially, the daily goal was around 100 tasks (a combination of calls, texts, etc.), but this quickly increased to a minimum of 150 per day. Expectations and processes frequently change, and if updates occur while you are on PTO, there is no designated time to catch up—employees are expected to review changes on their own time since the workday does not allow for it.
There is little to no focus on employee development. One-on-one meetings lack meaningful career path discussions, and advancement opportunities are not clearly communicated. Growth appears to depend more on informal connections with leadership rather than a transparent or structured process.
High performers are often given additional responsibilities, including fixing issues created by others, rather than managers addressing performance gaps within the team. Management support is limited, and coaching is minimal. In most cases, you will only hear from leadership if something is wrong.
This role may be a good fit for individuals who are highly independent and comfortable with repetitive, high-volume outbound calling. However, those seeking transparency, structured growth, and consistent support may find this environment challenging. There is NO training. You will read policies and prosecutes and be thrown on the phones within 3 days of hire!
