Call Experts reviews

2.8

41% would recommend to a friend

(58 total reviews)

Michael Leibowitz

45% approve of CEO

50% positive business outlook

Call Experts has an employee rating of 2.8 out of 5 stars, based on 58 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Call Experts employee rating is 25% below average for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

58 reviews
1.0
May 22, 2023

BEWARE!!!

Recommend
CEO approval
Business Outlook

Pros

There are no good things I can say about call experts. It’s like being in middle school again. The “executive team” is a joke, no one wants to actually do their jobs and they will steal your ideas.

Cons

Everything is terrible. You spend days, weeks or even months building relationships with your clients in order to sell them on the services but they can’t even retain the most simple of accounts. They don’t read the salespersons notes in the clients account which give detailed information about what the client is wanting. They don’t take any accountability when the clients naturally to ask why their calls are being lost or told the wrong information, which causes the clients to cancel their accounts. So the accounts get cancelled faster than you can sell them and you are essentially forced to lie to the clients because you can’t trust your team to deliver the services that you sold them. The only way to work here is if you have no morals or values and you can sleep at night after lying to your clients. I couldn’t do it!

avatar
Call Experts Response
3y
Thank you for the feedback. For over 40 years, Call Experts has delivered outstanding customer support to businesses of all sizes. Our long-standing relationships in our local community and worldwide are built on integrity and consistently providing award-winning services. Our leaders are focused on training and supporting the growth of all team members. This includes team training, individualized one-on-one plans with leadership, and a supportive library of training documentation. As an organization, we are committed to our clients and our team.
1.0
May 5, 2023
Recommend
CEO approval
Business Outlook

Pros

None, there is not one pro.

Cons

Toxic work culture, mismanagement, no organization, consistently lieing.

avatar
Call Experts Response
3y
Thanks for the feedback. We continuously work on culture, training our managers, and providing clear and concise communication for our teams. Our team is committed to bringing our best and creating an environment that fosters success, collaboration, and growth. We wish you the best.
1.0
Apr 13, 2023
Recommend
CEO approval
Business Outlook

Pros

no value for the worker

Cons

slavery is their only slogan

avatar
Call Experts Response
3y
Thank you for taking the time to share your feedback with us. We take all reviews seriously and strive to provide a positive experience for all our employees. We were concerned to read your comment and would like to clarify that we do not , nor have we ever, condoned or tolerated any form of slavery or exploitation in our business. We are committed to upholding ethical and responsible practices in all aspects of our operations. We do expect employees to commit to their work schedules and show up to work in a timely fashion, working as close as possible to the agreed upon hours set in their schedule. There are policies and measures in place to hold staff accountable to this in addition to an incentive of up to $1/hr. No one, however, is ever forced or exploited to do so. If you would like to discuss this further or have any specific concerns, please do not hesitate to contact us directly. We value your feedback and appreciate the opportunity to address any issues you may have.
Viewing 28 - 30 of 58 Reviews

Glassdoor has 64 Call Experts reviews submitted anonymously by Call Experts employees. Read employee reviews and ratings on Glassdoor to decide if Call Experts is right for you.