Call Experts reviews

2.8

41% would recommend to a friend

(57 total reviews)

Michael Leibowitz

45% approve of CEO

50% positive business outlook

Call Experts has an employee rating of 2.8 out of 5 stars, based on 57 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Call Experts employee rating is 25% below average for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

57 reviews
1.0
Aug 8, 2018

Single worst company I've ever worked for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The door when you're walking out

Cons

Anybody, and I mean anybody that calls looking to be a client will be allowed to be one. There is no morality bar that anything is below. Scams, ponzi schemes, products that sign you up for automatic reship because you missed the tiny writing at the bottom of the page, all this can be yours. These companies don't want to deal with the people they're ripping off, so you get to be the human shield that takes all the abuse. Sounds fun, no? The "big 3" holidays they usually give you one off, but you don't know which until a week before, so if you have to travel to your family by the time you know you can booking a flight will cost a fortune. Thus, you can't go. All holidays cannot be requested off even if you do it a year in advance, yet 95% of them if you're put on "mandatory coverage" you don't get holiday pay. Mandatory coverage is when they tell you sometimes not even a week in advance that you're required to be there on one of your off days, by the way. Can't make arrangements in such a short time frame? You're written up. "Incentives" include single cans of soda and snack sized bags of potato chips. No, really. I'm not kidding. Who wants a bonus anyway. I could go for pages. This is by a huge margin the worst place I've ever worked and there's no way I would recommend it to anybody. There's a reason the turnover rate here is astronomical even for a call center. I, like one of the previous reviews, have some serious doubts about the legitimacy of the few positive reviews.

avatar
Call Experts Response
7y
Thank you for detailing your feedback. I am very sorry to hear you had this negative experience. It appears that there were several miscommunications that allowed you to think that the items above are actual company opinions or policies. Most are simply not true. Clients are screened for best fit. Holiday sheets are given well in advance and all efforts are made to give employees their first choice holiday off and when possible, more. This is a 24/7 call center and we do need to stay open on holidays. There are many other incentive programs. Holiday pay is given for employees who follow the policies. For you to have this impression, I see that we need to improve the way that information is relayed as I am sure you would not have simply made things up, so thank you for pointing out the miscommunications. We wish you the best luck in your future career and truly are sad that you were not given the proper information during your employment.
4.0
Feb 8, 2018

Team LEader

Recommend
CEO approval
Business Outlook

Pros

Staff was great to work with.

Cons

Difficult to pick up if you are not good at customer service/computers.

avatar
Call Experts Response
7y
Thank you for the feedback! I assure you that we are constantly assessing what is possible for pay and performance tracking. Please do discuss with your supervisor if you would like more information.
2.0
Aug 3, 2017

Experience

Recommend
CEO approval
Business Outlook

Pros

-24/7 call center -able to adapt to your life for the most part -friendly "regular" employees -great work pace -fast pace environment

Cons

This is not the job for you if you want a real career. The management staff is horrible. Even if you are on the management team, you are not able to enforce any rules without them changing on the drop of a dime the next day. You have to ask permission to do everything. If you are a "regular" call center agent, your opinion does not matter. Management looks down on you or barely even speaks to you. There is a ton of drama at this call center. The turn over rate is extremely high. This company does not value their "seasoned" employees. They will fire someone that has been working for the company for 5-10 years in order to keep someone that has been working for 2 weeks. More work than employees can handle. Mandatory overtime. If you are not able to make it to work due to being sick or having a drastic event happen in your life, you are required to find coverage or get docked for it. This is definitely a temporary job. You have to work 200% in order to succeed. Not enough pay for the amount of work your forced to accomplish.

avatar
Call Experts Response
7y
Dear Glassdoor Community, We are a real company made of real people. But, we are not perfect. Much of the above is simply not true and we will continue to work on communication and expectation setting for our team. Rules certainly do change, but only when necessary. We value the opinions of the agents as we know they are the front line and hearing directly from the callers. We solicit feedback as often as possible and make many feedback opportunities available to every employee. We are sorry that an employee felt that we did not care and appreciate the feedback.
Viewing 43 - 45 of 57 Reviews

Glassdoor has 63 Call Experts reviews submitted anonymously by Call Experts employees. Read employee reviews and ratings on Glassdoor to decide if Call Experts is right for you.