Anybody, and I mean anybody that calls looking to be a client will be allowed to be one. There is no morality bar that anything is below. Scams, ponzi schemes, products that sign you up for automatic reship because you missed the tiny writing at the bottom of the page, all this can be yours. These companies don't want to deal with the people they're ripping off, so you get to be the human shield that takes all the abuse. Sounds fun, no?
The "big 3" holidays they usually give you one off, but you don't know which until a week before, so if you have to travel to your family by the time you know you can booking a flight will cost a fortune. Thus, you can't go. All holidays cannot be requested off even if you do it a year in advance, yet 95% of them if you're put on "mandatory coverage" you don't get holiday pay. Mandatory coverage is when they tell you sometimes not even a week in advance that you're required to be there on one of your off days, by the way. Can't make arrangements in such a short time frame? You're written up.
"Incentives" include single cans of soda and snack sized bags of potato chips. No, really. I'm not kidding. Who wants a bonus anyway.
I could go for pages. This is by a huge margin the worst place I've ever worked and there's no way I would recommend it to anybody. There's a reason the turnover rate here is astronomical even for a call center. I, like one of the previous reviews, have some serious doubts about the legitimacy of the few positive reviews.