Call Experts reviews

2.8

41% would recommend to a friend

(57 total reviews)

Michael Leibowitz

45% approve of CEO

50% positive business outlook

Call Experts has an employee rating of 2.8 out of 5 stars, based on 57 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Call Experts employee rating is 25% below average for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

57 reviews
5.0
Aug 11, 2017

Excited for this Growing Company!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-lots of opportunity -attentive management teams -easy-going work environment -lots of career growth Overall, I loved working with this company. Every Supervisor and Team Leader had grown through the ranks and been promoted from with in. Even a lot of the admin team had made the switch from agent to account manager or sales. The pay is fair, and the expectations of the bosses is justified. The culture is great they just opened a new break room which is awesome with TVs, a small kitchenette, and private/quiet spaces. I get my own locker for personal space as well. I would definitely recommend this job to a friend.

Cons

The call center is growing and like any company that is growing new leadership is coming in. It is taking time for these people to be acclimated, but to be honest the new people are great and I am excited to work with them. Also, it is a 24 hour business so it never closes.

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Call Experts Response
7y
Thank you for this feedback!
1.0
Oct 8, 2024
Recommend
CEO approval
Business Outlook

Pros

This job is remote. You get some customer service experience.

Cons

Bad communication. What you learn in training only slightly aligns with what you’re actually dealing with on a day to day basis. You are originally told to “trust the script” but as you continue you will realize the script makes you seem like you do not know what you’re talking about at all. Call volume does not have anything to do with pay. Management makes it seem like they’re very accommodating to life situations but they are not.

Viewing 4 - 6 of 57 Reviews

Glassdoor has 63 Call Experts reviews submitted anonymously by Call Experts employees. Read employee reviews and ratings on Glassdoor to decide if Call Experts is right for you.