Is Capital Group a good company to work for?

Capital Group has an overall rating of 3.9 out of 5, based on over 2,608 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 73% of employees would recommend working at Capital Group to a friend and 71% have a positive outlook for the business. The best reviews about Capital Group have been left by employees working as Vice President , Investment Operations Associate and Research Associate .

Does Capital Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Capital Group employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at Capital Group. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Capital Group?

73% of Capital Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Capital Group 4.0 out of 5 for work life balance, 4.0 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Capital Group?

Client Service Representative (98) , Analyst (54) , Manager (50) , Associate (49) , Customer Service Representative (49) , Administrative Assistant (41) , Senior Manager (39) , Solutions Engineer (28) , Senior Associate (22) , Internal Wholesaler (21) , Research Associate (21) , Business Analyst (20) , Senior Client Service Representative (20) , Summer Associate (19) , IT Manager (18)

What are the pros of working at Capital Group according to real employee reviews?

"Great benefits and a work environment that makes it fun to come in every day." ((in 483 reviews)); "great people and sense of community" ((in 248 reviews)); "Great culture and work ethic with amazing associates who collaborate and support each other and the company's mission." ((in 230 reviews)); "Pay is good and that’s about it." ((in 151 reviews)); "Good work/life balance (i.e. for the most part even in IT you will usually average a typical 8" ((in 141 reviews))

What are the cons of working at Capital Group according to real employee reviews?

"Since most of the new managers have not gone through a full life" ((in 91 reviews)); "Middle management passively follows senior leadership's decisions without fully understanding the spirit and strategic goals of such decisions." ((in 32 reviews)); "Senior management is detached from line issues." ((in 30 reviews)); "Despite all the "we're a family" vibes, the layoff was cold and silent." ((in 29 reviews)); "long hours and no vertical growth" ((in 27 reviews))

What are employees saying about Capital Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Capital Group layoffs and their outlook for job security at Capital Group in 2026.

What are the top reviewed Capital Group locations?

Irvine , Los Angeles , San Antonio , Norfolk , Carmel , Indianapolis , New York , Scottsdale , San Francisco , Phoenix , Brea , Seattle , Atlanta , Chicago , Virginia Beach , Orange , Chesapeake , Hampton , Fishers , Newport Beach , Miami , West Los Angeles , Bloomington , Orange , Kansas City , Saint Louis , Bronx , Mesa , Oklahoma City , Irvine

Capital Group reviews

3.9

73% would recommend to a friend

(2,300 total reviews)

Mike Gitlin

79% approve of CEO

71% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Capital Group has an employee rating of 3.9 out of 5 stars, based on 2,300 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Group employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

2K reviews

3.0

Oct 20, 2017

Cushy job but don't expect to ever be promoted (zero merit basis, 100% tenure based)

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pay and benefits are well above industry average--get paid like a Google employee with 1/10th the experience. You don't really have to work. No one ever gets fired. There was one firing a couple years ago and the culture freaked out. The culture does not focus on improving performance. They will just hire 10 more people and hope that one helps out.

Cons

Zero advancement no matter how hard you work until you have been there 15+ years. It's all about length of time. There is zero merit focus in the culture. Sometimes you feel bad that you don't meet internal needs. The whole culture is about excuses why you cannot do something. If you can make lots of excuses about why something is complicated or risky, then you are promotion material (after 15 years of service). Frankly we are over charging clients in a world where they can get our services for 1/100th the price. Not sure how long this high cost business model will last but more of a 10 year problem than a one year issue.

3.0

Aug 22, 2017

Environment has change since 2014

Senior client service representative

Recommend

CEO approval

Business Outlook

Pros

*Great benefits *Salary and bonuses competitive *Development time *Education for the finance industry

Cons

*Too many meetings and no accountability for management *Management/internship position few and far between, and only brown nose-er will get the position *Unfair metrics for associates who are used as resources to others *Management using associates to advance their development, not being transparent with associate's performance to appear they are "developing" their associates. In reality, the managers are in so many meetings and "busy" the associates fend for themselves. *Toxic environment where meeting associates are held to higher standard *Part time employers are treated like dirt, do not have paperwork to nail down agreements on salary, schedule, or position duties. Sr management/HR can change at anytime *Decreased training period, pushing higher metrics with less reinforcement -if you don't meet metrics, they WILL bully you out and purposely fail calls due to get you out

3.0

Jan 13, 2017

Associate

Senior associate

Recommend

CEO approval

Business Outlook

Pros

- Benefits were good not great - Coffee stations and the kitchen was impressively stocked - Respectful management

Cons

- You get 3.5 weeks off but work an extra 2.5 hours overtime every week which adds up to 3.5 weeks overtime per year. That is not mentioned in the interview process - The overtime is then factored into your base pay to make it look like you make more - Base pay is average, they lure you in with the benefits but they aren't that great. I don't know if most people haven't worked for fortune 500 companies but the benefits are similar to so many other decent companies around and some companies especially Scandinavian based companies have amazing benefits - A lot of people are burned out from doing the same tedious job for 8-10 years - No room for upward mobility - Stratified and completely elitist as all hell - Some indoctrination that is completely unnecessary, for example, meeting weekly with your boss to discuss the most tedious things ever. As well as discussing the culture of capital as if it's a religion and elevating senior executives of the company to an almost rock star admiration - totally weird - They try to sell you how lucky you are to be there, it's completely weird, if you're a great company, you don't have to sell it to me

Viewing 196 - 198 of 2,300 Reviews

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Capital Group reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Cushy job but don't expect to ever be promoted (zero merit basis, 100% tenure based)

Environment has change since 2014

Associate

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