Does CardWorks pay their employees well?

According to anonymously submitted Glassdoor reviews, CardWorks employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at CardWorks. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at CardWorks?

57% of CardWorks employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CardWorks 3.4 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at CardWorks?

Customer Service Representative (30) , Collections Specialist (17) , Fraud Investigator (12) , Loss Mitigation Specialist (4) , Call Center Representative (3) , Collections Representative (3) , Customer Service (3) , Customer Service Representative (CSR) (3) , Director (3) , Fraud Specialist (3) , Manager (3) , Administrative (2) , Collections (2) , Customer Service Associate (2) , Debt Collector (2)

What are the pros of working at CardWorks according to real employee reviews?

"Great people.. good for experience; can be flexible;work is not hard.." ((in 15 reviews)); "Decent benefits." ((in 13 reviews)); "like culture and atmosphere of the diverse teams across all locations." ((in 7 reviews)); "Competitive pay, work from home, PTO, holidays off" ((in 7 reviews)); "Great coworkers." ((in 6 reviews))

What are the cons of working at CardWorks according to real employee reviews?

"So unless you like working for very low pay unless you work a lot of overtime and micromanagement then come on down" ((in 16 reviews)); "Over aggressive management, timed bathroom breaks" ((in 14 reviews)); "There is zero help in terms of hiring valid candidates to offset resource constraint and if upper management doesn't like an answer provided to them, it is just ignored." ((in 8 reviews)); "The training is horrible!" ((in 6 reviews)); "Health insurance" ((in 3 reviews))

What are employees saying about CardWorks layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CardWorks layoffs and their outlook for job security at CardWorks in 2026.

What are the top reviewed CardWorks locations?

Woodbury , Pittsburgh , Orlando , Lake Mary , New York , South Jordan , Syosset , Westbury , Pitts , Chicago , Elmont , Deltona , Mount Dora , Eastern Heights

CardWorks reviews

3.2

57% would recommend to a friend

(220 total reviews)

Dan Pillemer and Don M. Berman

70% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Work/Life balance

3.2

Culture & values

3.2

Compensation and benefits

3.1

Senior management

3.1

Career opportunities

CardWorks has an employee rating of 3.2 out of 5 stars, based on 220 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CardWorks employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

220 reviews

5.0

Apr 30, 2017

Customer service

Customer resolutions advisor

Recommend

CEO approval

Business Outlook

Pros

Great place to work, family feel, recognition when you do well, monthly incentives, the best management.

Cons

Younger staff members don't always take the job seriously

1.0

Feb 16, 2017

Strongly not recommended

Fraud phone unit specialist

Recommend

CEO approval

Business Outlook

Pros

Full-Time, average pay, 401K after 1 year of employment, health vision & dental benefits offered, paid sick/vacation.

Cons

Company does not have compassion for employees or customers, forced to accept abusive calls and not allowed to disconnect line, managers are on average unavailable or refuse to asset employees or customers, offered health insurance is on average $200.00/month for single person status.

CardWorks Response

9y

Thank you for your review. CardWorks is a customer service based call center that offers one call resolution. CardWorks has recently assigned a coach to assist the security fraud associates with escalated calls. We offer health benefits to associates after 45 days of employment. CardWorks is pleased that we are able to absorb over 60% of the cost of insurance premiums. We are continually evaluating the best benefit packages for our associates.

2.0

Jan 30, 2017

No employee Loyalty, laid back environment, but will cut you out quick

Front end security associate

Recommend

CEO approval

Business Outlook

Pros

kind of laid back environment, great benefits, coworkers are nice for the most part

Cons

micro managing from upper management, paid parking, new hires come on the floor with base knowledge and it puts strain on the rest of their employees who are then asked for help by those new hires and it just creates chaos, there is limited assistance for other departments that are not customer service, cardworks does not follow their own policies set forth in their online help regulations, they have a high turn over rate due to the fact that they do not invest further time in the process, they will say one thing and do another, raises are minimal and they will do anything they can to screw you out of bonuses,

CardWorks Response

9y

Thank you for your review. One of CardWorks C.R.I.T.I.C.A.L values include Teamwork-we operate as a team; sharing experiences, resources and opportunities. The Security department recently promoted a Coach to assist the agents. The Security Coach is responsible for mentoring new hires and assisting associates with phone calls that have escalated. I'm sorry to hear that you didn't have a chance to experience this new implementation. CardWorks hears the voices of its employees and looks forward to reviewing this platform to better serve our employees.

Viewing 199 - 201 of 220 Reviews

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Jobs at CardWorks

Manager, Security Compliance

Customer Support Representative I, Recreational Lending

Risk Manager (Merchant Services)

Senior Vice President, Chief Accounting Officer

Manager, First Line Risk

CardWorks

CardWorks reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Customer service

Strongly not recommended

No employee Loyalty, laid back environment, but will cut you out quick

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