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      CareCentrix

      Engaged Employer

      CareCentrix reviews

      3.3

      57% would recommend to a friend

      (617 total reviews)
      avatar

      Haley Sofiane

      56% approve of CEO

      44% positive business outlook

      Ratings by demographic groups

      CareCentrix has an employee rating of 3.3 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CareCentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      617 reviews
      1.0
      Sep 19, 2015

      DONT CARE SHOULD BE THE CORE VALUE

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      pays the bills and does have decent PTO and Insurance, Co workers are really nice and care about each other. Job itself is rewarding for helping the patients.

      Cons

      VERY VERY VERY negative work environment because NO ONE is happy working there. Leads are fed up, staffers are fed up and intake is fed up. Mandatory over time like placed on us every other week for weeks on end just puts us in the next tax bracket so you barely see any of it. Its the most micro managed call center I have ever worked for and it drains the living soul out of you. I hate it and I along with MANY others will be walking right out the door as soon as we find something better paywise or at this point just happy wise. Your treated like children, managment sucks and you never get the same answer on how to do something. They say they pay bonus if you hit all your numbers well guess what I have and haven't seen a bonus yet. I was hired on false pretenses and I do not recommend anyone working in this dreadful place!!!!

      2.0
      Oct 18, 2021

      Leadership Turnover

      Supervisor - operations/verifications
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pleasant and great employees on my direct team. Absolutely wonderful and hard working. They are very dedicated and had been with the company a long time which is a testament to the company's past history.

      Cons

      The hard working employees on my team I thought were undervalued and not rewarded enough at all by the company. They deserved much better! Not that the company was overall negligent in per se. However, pay definitely should have been higher!! They do complex work that should be paid higher instead of minimum wage. The other big issue with the company is the very high turnover in leadership at all levels. Great Supervisors and Managers had been driven out due to negative politics and not be able to effect positive changes due to bureaucracy. A real shame as many of those leaders were some of the most sincere servant leaders I had ever worked with in any company!

      avatar
      CareCentrix Response
      4y
      Thank you for taking time to provide feedback on your experience working at CareCentrix. We are pleased to read about the great people you had on your team and their dedication to the organization. Our team members play such an important role in our strong culture. We also recognize that we have opportunities to make our organization even better, and continually work with our team members and leaders to incorporate solutions, improvements, and best practices. We do regularly review our Total Rewards package, including our compensation and benefits, to ensure not only that we remain competitive, but above industry benchmarks. Thank you again for your feedback - we will use it to ensure we further exemplify care and support for our team members and the communities we serve.
      1.0
      Sep 3, 2021

      Incompetence Meets Arrogance

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      - 95% of the people (excluding senior “leadership”) are phenomenal - Pay and benefits are strong - Voice of the Employee team does great work and makes the day-to-day fun for the majority of employees

      Cons

      There is one con, which unfortunately ruins all aspects of the company: senior “leadership.” The CEO does not realize that his direct reports create a toxic culture, actively undermine his attempts to create consensus, and are distrustful, vindictive, and incapable. While I left on my own, these “leaders” actively sacrificed all of my peers to save face when they make catastrophic mistakes (which happens virtually daily). If you are looking to work for people who are both incapable and arrogant - you have found the perfect home. You will not be respected and should not trust this company with your time, talent, and career.

      avatar
      CareCentrix Response
      4y
      Thank you for taking the time to leave a review. We appreciate your positive feedback regarding the VOE, our Total Rewards package and the team in general. We're disappointed to read your feedback about senior leadership, as this does not reflect our values or the culture we strive hard to create. We take your comments seriously and will work to drive related improvements. Thank you for your service with CareCentrix and best wishes in your future endeavors.
      Viewing 52 - 54 of 617 Reviews
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      ReviewsCareCentrix reviews

      Glassdoor has 649 CareCentrix reviews submitted anonymously by CareCentrix employees. Read employee reviews and ratings on Glassdoor to decide if CareCentrix is right for you.