CareCentrix reviews

3.3

57% would recommend to a friend

(617 total reviews)
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Haley Sofiane

56% approve of CEO

44% positive business outlook

CareCentrix has an employee rating of 3.3 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CareCentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

617 reviews
1.0
Mar 5, 2023

Please save yourself

Recommend
CEO approval
Business Outlook

Pros

Honestly absolutely none whatsoever, I would have typed none and left it at that busy Glassdoor asked for a 5 word minimum …just saying

Cons

When I was first offered the job they painted this job like we were there to make a difference and really help the patients. Then when I started working here I realized these were all lies and all they cared about were numbers/metrics. Management absolutely sucks, they micromanage EVERYTHING you do that it makes you more and more stressed and creates a hostile work environment. I understand metrics are important absolutely in ANY company but it was to the point where calls per hour mattered more so you would have to actually put on a timer when speaking to customers if not you would not be able to meet your goal and your team/manager would loose out on bonuses. At the end of the day working here was NEVER about the patients but ALWAYS about the money. And if you worked hard and were the best/ an overachiever they would target you even more… they would place you in different projects just to USE you without even asking at times. At first you were like omg I am being designated to work in other projects because I excel in what I do and I’m one of the best… and then I started to realize what was the real deal, I was just a tool for them to practice on. I can go on and on and on about the mistreatment from the racism to the favoritism . I’m just thankful I know my worth and I only lasted a year. I pray for those co-workers I’ve met that are still there because they deserve so much more as well.

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CareCentrix Response
3y
Thank you for your feedback. It is very disappointing to read your review, as we are a company that strives for excellence and to foster a "we care" culture. Your comments are not indicative of the company or work environment that has received numerous employee recognition awards for our culture and engagement. We will share your specific comments with the leadership team to review further and help drive overall improvements. We wish you success in your next opportunity.
1.0
Jan 22, 2024

Welcome to “unprofessional at its finest”

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

PTO, Benefits, nice health insurance policies.

Cons

This place is one of those places where they play “we are like a family here” first red flag for you to run. They micromanage you, and everyone knows when your micromanaged your work life balance is probably zero too. They are begging for reviews so they know they are an awful place to work. I’ve worked in some pretty tough call centers but this tops the cake and the worst part is this isn’t even in person it’s a remote job. Don’t be lured in by the antics and thinking it’s remote so it won’t be that bad. This place isn’t looking out for your best interest they are looking to fill their need and maybe you later. To add when I enter a contract with you, you better come clear and to the table with everything that same day. Fyi keep it business, this isn’t a place for personal talk or tea talk. We didn’t come to make friends I want to do a job and not listen to the bs. I’m not your friend I’m your employee. People here are seriously backwards. If your friend tells you come work here with me, you should rethink your friendship cause that’s exactly what you mean to that friend quick referral money and you get to suffer with me. Do better this place isn’t it.

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CareCentrix Response
2y
It is disappointing to read your comments, as your experience does not align with the values we promote at CareCentrix. We wish you had spoken with your Human Resources Business Partner to discuss your concerns so we could address them in more detail. We will share your feedback with our leadership team in an effort to drive improvements. We wish you success in your next role.
Viewing 22 - 24 of 617 Reviews

Glassdoor has 649 CareCentrix reviews submitted anonymously by CareCentrix employees. Read employee reviews and ratings on Glassdoor to decide if CareCentrix is right for you.