Before anything else, I am someone who was there before, during and after the acquisition of Petsmart. Before Petsmart it was fairly decent. You had a chance at growth and positions. After the acquisition, it has completely changed. Management is high school the sequel. If you are sick or a minute late, its the same as taking an unscheduled day off or arriving an hour late. Infractions are infractions, as there is no middle at all. If you have kids who happen to get sick, you will not last 90 days. I was a part of many specialty teams during my time there, and all of them are understaffed and are only lateral raises with significant time constraints and zero tolerance on anything. You can't afford to have a bad day. They will use any infraction against you to stop promotions or raises. 13.50 for what you have to deal with is not worth it people. An understaffed floor with back to back calls 8 hours straight. Let me be clear, SOME aspects of Chewy are decent, but overall it is not worth it. No use jumping on a sinking ship. A complaint is automatically putting you on a final notice (2 and you are fired, no ifs ands or buts). It does not matter if the customer lied, they will sell you down the river and believe the customer every single time. No calls are recorded so you cant use that to prove innocence. Speaking to management is in one ear and out the other, no matter what you say about it. Management is High School the sequel. They will have relationships with those that work there, but its a gross lack of professionalism. Many people are smarter than what management thinks. When the calls get overflow, it trickles to the teams that have jobs to do, making them work harder and multitask to the highest degree (you still have to meet your quota for the day). An exhausted floor breeds animosity. Management will rather let the floor only take calls. They used to be on the floor as well taking calls, but since the switch from locations, that is no longer the case. They see the company as it was 2 years ago, and it is nothing like it was before. They are not accommodating to 10x call volume we are getting since they were CSR's. Many CSR's are quitting, making it harder for everyone else unfortunately and causing more to quit. Its cyclical at this point. HR is also a joke but this is already too long. Many CSR's share similar sentiments about the job. This is May 2018, for a gauge on when this was written. I was a part of every single team at one point.
