Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,073 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 73% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

73% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 447 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 305 reviews)); "Work life balance is good" ((in 175 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 130 reviews)); "good training was present wihtin the company" ((in 103 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Poor upper management and disorganized retail structure." ((in 124 reviews)); "You must get a good manager and department to succeed." ((in 123 reviews)); "Long Hours (In Store Branch)" ((in 60 reviews)); "No bonus below Vice President" ((in 56 reviews)); "Poor leadership and you have to be in the right “click”" ((in 54 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

73% would recommend to a friend

(4,792 total reviews)

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews

2.0

Jan 1, 2022

Forced to work on-site with no vaccination requirements

Marketing peon

Recommend

CEO approval

Business Outlook

Pros

Citizens has historically been a wonderful company to work for - coworkers, actual job, everything - up until a massive re-org and an awful return to work policy.

Cons

Return to work ONE day per week stated June 2021. Return to work TWO days a week started August 2021. Starting January 18 all Westwood and Johnston employees MUST work on-site THREE days a week with the building at full capacity and no social distancing. They do not care that Omicron is spiraling out of control. There is NO vaccination mandate to work on-site, except unvaccinated employees have to wear a mask. This is beyond ridiculous. We will all get sick and no one cares! On top of all this, we went through a big re-org where new jobs were not offered to existing staff in an effort to hire cheaper and younger talent: SHAME ON YOU, CITIZENS

Citizens Response

4y

Thank you for taking the time to share your feedback. We’re sorry to hear that you’re unhappy with our approach to in-office work. We have seen great benefits from colleagues working in person together, some of which include collaboration, innovation and connecting with one another. We also encourage colleagues to connect with their manager to discuss their personal situation. We are continuously monitoring the environment and seeking feedback along the way so that we can make the best decisions to support a healthy workplace.

2.0

Dec 17, 2021

Just keep moving or you’ll regret it

Project manager

Recommend

CEO approval

Business Outlook

Pros

PTO, Colleagues, volunteer opportunities, stock discount

Cons

The CEO is not colleague aware or inclusive. His take on hybrid work is old school. Does not care about colleague health and wellness

Citizens Response

4y

Thanks for your feedback. We're sorry to hear you are not enjoying your time with us, and that your experience did not match your expectations. If you'd like to share more, please consider contacting the HR Service Center at 1-866-472-8234 so that we can further discuss this matter.

2.0

Oct 15, 2021

Over worked/stressed. Poor pay and leadership could care less

Employee relations consultant

Recommend

CEO approval

Business Outlook

Pros

The benefits are really good as far as PTO and health benefits go but you will need to use every day of PTO they give you to prevent you from loosing your sanity.

Cons

Unfair pay within this department. Huge pay ranges and they don't make any sense. Colleagues perform just as well or better and make far more or less depending on if management likes you. The more you suck up and bow down the farther you will go. If you are a submissive person with no back bone you will do well here. If you are a white female you will probable do alright as well. Throw in a hard body and pretty face and you're golden.

Citizens Response

4y

Thank you for taking the time to share your feedback. We’re sorry to hear that your time with us wasn’t what you hoped it to be. This is certainly not the type of culture that we support, and we take this type of allegation very seriously. Please consider contacting us anonymously via Right Call at 1-877-495-4727 to share more information about what you experienced so that we can look into and address as appropriate.

Viewing 388 - 390 of 4,792 Reviews

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Citizens reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Forced to work on-site with no vaccination requirements

Just keep moving or you’ll regret it

Over worked/stressed. Poor pay and leadership could care less

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Jobs at Citizens