Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,073 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 73% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

73% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 447 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 305 reviews)); "Work life balance is good" ((in 175 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 130 reviews)); "good training was present wihtin the company" ((in 103 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Poor upper management and disorganized retail structure." ((in 124 reviews)); "You must get a good manager and department to succeed." ((in 123 reviews)); "Long Hours (In Store Branch)" ((in 60 reviews)); "No bonus below Vice President" ((in 56 reviews)); "Poor leadership and you have to be in the right “click”" ((in 54 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

73% would recommend to a friend

(4,792 total reviews)

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Culture & values

3.8

Work/Life balance

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Senior management

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

1.0

Jun 24, 2020

Terrible Senior Management

Branch manager

Recommend

CEO approval

Business Outlook

Pros

Vacation time, bank holidays, that is all there is.

Cons

They will sting you along saying if you keep doing certain things you will get promoted to the next level, you wont. The minute I told my regional manager I was pregnant they started treating me differently, I was no longer considered a "team player". I was out on medical leave for the birth of my daughter and they wrote me up for the branch performance while I was on medical leave.

Citizens Response

6y

Thank you for taking the time to share your feedback. This is certainly not the type of culture that we support, and we take these type of allegations very seriously. Please consider contacting the HR Service Center at 1-866-472-8234 or call us anonymously via Right Call at 1-877-495-4727 to share more information about what you experienced so that we can look into and address as appropriate.

2.0

Feb 27, 2020

Company Review

Senior bank teller

Recommend

CEO approval

Business Outlook

Pros

Easy job with decent benefits.

Cons

Inconsistent Schedule Unfriendly work environment Tellers gossiped about each other with management. Boring day to day is repetitive.

1.0

Feb 4, 2020

Avoid at all cost

Management

Recommend

CEO approval

Business Outlook

Pros

Nothing good about working here

Cons

Poor pay, threatening work conditions. Job is threatened if you are not performing at the top level. It is an all about who you know environment. You cannot have an opinion. VERY pushy with sales, not matter the cost. Encourage you to manipulate numbers for appointments to make reporting look good.

Citizens Response

6y

Thank you for sharing your thoughts. We're sorry to hear you did not enjoy your time with us. A lot of research goes into the setting of sales goals and the majority of our colleagues achieve those goals. If you'd like to share your concerns more, we encourage you to call Citizens’ HR Service Center at 1-866-472-8234 or call in anonymously via Right Call at 1-877-495-4727.

Viewing 403 - 405 of 4,792 Reviews

Top companies for "Compensation and Benefits" near you

Wells Fargo

3.7★Compensation & Benefits

JPMorganChase

3.9★Compensation & Benefits

Bank of America

3.7★Compensation & Benefits

Capital One

3.9★Compensation & Benefits

Jobs at Citizens

Flanders, Litchfield, CT

Citizens Teller - Part Time

Citizens

Citizens reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Terrible Senior Management

Company Review

Avoid at all cost

Top companies for "Compensation and Benefits" near you

Jobs at Citizens

Citizens reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Jobs at Citizens

Citizens reviews FAQs