Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,073 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 73% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

73% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 468 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 299 reviews)); "Work life balance is good" ((in 175 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 138 reviews)); "good training was present wihtin the company" ((in 100 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 194 reviews)); "You must get a good manager and department to succeed." ((in 127 reviews)); "Poor upper management and disorganized retail structure." ((in 124 reviews)); "No bonus below Vice President" ((in 56 reviews)); "Long Hours (In Store Branch)" ((in 56 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

73% would recommend to a friend

(4,792 total reviews)

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,792 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews

5.0

Feb 19, 2019

Great Role with Tons of Suport.

Premier advisor

Recommend

CEO approval

Business Outlook

Pros

Freedom to develop your own strategies Great Premier managers Decent base pay and generous incentive payouts. Very team oriented.

Cons

Incentive plan has changed a lot the last few years. Bank Colleagues don't understand the Premier benefits for customers and their own compensation plans. Technology is outdated.

Citizens Response

7y

Thanks for writing a review and sharing this thoughtful feedback. We're happy to hear you are growing your career with our Premier Advisory group. Keep up the great work!

2.0

Jan 9, 2019

Not terrible, just generally poor and outdated

Personal universal banker

Recommend

CEO approval

Business Outlook

Pros

Their branches serve both affluent and low income neighborhoods in Rochester. They focus on convenience and accessibility which I believe in.

Cons

They don't know how to pick managers. They pick their best salespeople to be managers with no consideration at all whether they have management skills or not. The result is they promote their best salespeople out of sales positions and none of their managers know how to actually manage. It results in lower sales and frustrated employees. Also their equipment is grossly outdated and they don't staff their branches anywhere near enough. I would frequently end up having to work overtime because I didn't want to abandon one of my coworkers, but then not be able to report that overtime because overtime wasn't approved by the regional manager. It was highly illegal and a position we were put in because of criminal understaffing.

Citizens Response

7y

Thanks for your review. We’re sorry to hear that your time with us has not been positive. Our Time Reporting Policy requires that colleagues report all time worked and that all time work will be paid. If that is not occurring for you, we encourage you to contact the HR Service Center 1-866-472-8234 so that we can help. We hope you continue to grow with Citizens Bank!

1.0

Oct 25, 2018

Anti-Money Laundering Investigator

Anti- money laundering investigator

Recommend

CEO approval

Business Outlook

Pros

Nothing positive worth noting on this description

Cons

No growth opportunity, annual raises extremely low, performance feedback based off the negatives instead of positives. Some managers are extremely unethical, barely know how to pronounce basic words and fail to report incidents in accordance with bank policies. Systems are extremely outdated and training is out of wack. I'd take the job for basic experience and run!

Viewing 418 - 420 of 4,792 Reviews

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Jobs at Citizens

Content Architect Manager

Senior Appraisal Analyst

Appraisal Senior Review Analyst

Citizens

Citizens reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great Role with Tons of Suport.

Not terrible, just generally poor and outdated

Anti-Money Laundering Investigator

Top companies for "Compensation and Benefits" near you

Jobs at Citizens