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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      72% would recommend to a friend

      (4,799 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      64% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,799 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      2.0
      Dec 30, 2015

      Licensed Banker

      Licensed banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent Base Pay, Lots of Training.

      Cons

      Very micromanaging, prepare to not have a lot of freedom.

      2.0
      Dec 19, 2015

      Too Much Selling & Training, VERY LOW PAY & INCENTIVES

      Assistant branch manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great staff. Got off early

      Cons

      Managers have to sell products? Company did not have realistic sales goals for certain territories. Why have 330,000 investment goal in a neighborhood where the average salary in that area in 25k a year? The pay was entirely too low for the amount of training and 'know how' that is needed for that type of job.

      2.0
      Dec 7, 2015

      Not at all what I thought.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I got along well with most of my colleagues, fantastic PTO time, later start than most (in store branch), branch manager VERY fair about time off/days needed off.

      Cons

      Seriously unrealistic expectations. Silly nonsense focuses on certain petty aspects of the job depending what the "flavor of the week" was (i.e. loan surveys, scout cart activities, aisle leads...). A heightened sense of random pressure directly from the regional manager that trickled down hard onto the branch manager then on to bankers. Things were seriously unpredictable. Pay is not good for the hours worked (instore branch). I got a stern "talking to" when I traded a non customer grocery shopper a roll of quarters for a $10 bill without scoring a checking account, savings account, and/or credit card from them. Apparently I couldn't do a thing for someone who didn't bank with us, so that's why I got reprimanded...and that's just plain crazy.

      Viewing 541 - 543 of 4,799 Reviews
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      Glassdoor has 5,080 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.