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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      72% would recommend to a friend

      (4,799 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      64% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,799 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      2.0
      Dec 2, 2015

      Constant state of knee jerk change

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good base salary - lots of vacation.

      Cons

      Very conservative, non best practice sharing culture. Makes big org changes that are knee jerk and aren't well thought out. Promotions are typically political and tend to be the wrong person for the job. Metric driven, not quality/customer retention.

      1.0
      Nov 11, 2015

      Mortgage loan officer

      Loan officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The initial training is good , support was there

      Cons

      after the first 4 months, the experience goes downhill fast .. Missed closing dates consistently , operations in a free fall of downward work ethic, regional managers that offer no help, and don't listen to sales staff at all.

      3.0
      Oct 27, 2015

      Bank teller is 80% of your job. Quarterly Bonus is based off of Revenue Quotas.

      Universal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      More laid back sales atmosphere compared to ex: retail sales settings. Location hours are decent. PTO Days are above Avg, as well as Sick Days. Advancement is either Mgt positions within the store locations, or going to Business Specialist side (out of branch).

      Cons

      Credit Card sales, Lending sales with Home Equity Loans&LOC, Student Loans. Commission for the different categories are not uniform results so you never know what each specific sale will earn. A hybrid Profit and Loss structure frustrates employees because of vague commission payouts. Advancement to a management role(Asst Branch Mgr, and Branch Manager) are known to consistently receive low Salary job offers. No drug tests so many employees engage in extracurricular activities leading to less than stellar work environment and low morale for the other employees.

      Viewing 544 - 546 of 4,799 Reviews
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      Glassdoor has 5,080 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.