Closet Factory reviews

3.4

55% would recommend to a friend

(244 total reviews)

Greg Stein

70% approve of CEO

56% positive business outlook

Closet Factory has an employee rating of 3.4 out of 5 stars, based on 244 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Closet Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

244 reviews
1.0
Mar 23, 2025
Recommend
CEO approval
Business Outlook

Pros

There no positives that I experienced while working here.

Cons

The owner takes great pride in making certain those working at this location are aware of her accumulation of academic degrees and previous career accolades. That in itself is not the issue, she openly looks down upon anyone who isn’t of financial value to her or otherwise. During the training period for this job, she blatantly laughed in my face multiple times and chose to then snidely reference areas I was falling behind in during whole team meetings while addressing a room of 20 plus people. She refused to say hello or good morning to those she seemed to feel were beneath her. During one unpleasant interaction she walked into the training area and warmly greeted a separate new hire from a different department, yet when I smiled and said good morning, she turned to me with a hostile expression and stared at me for a good 5 seconds before exiting the room. Several times she sneered at my clothing as I entered the office in the AM. There is a very strict dress code which is hard to adhere to when you have not yet begun earning money. Higher status sellers are permitted to wear certain types of clothing that lower status sellers will be reprimanded for wearing. For the duration of my training she seemed to use eye contact as a form of reward, only doing so when I had passed a test or done well in a particularly portion of the day. There are cameras everywhere, in the group meeting room there is militarily level multi cam set up for meetings that to me felt deeply unsettling. I suspect there are also cameras in the training and interview rooms that she uses to observe anyone she chooses without their knowledge or permission. Most of the interactions with other various levels of management felt performative and scripted, as if approved of by the owner beforehand. Despite selling you on a fun and creative job with high earning potential, and the ability to take lots of time off, the employees I interacted with did not seem happy and certainly worked 7 days a week in some form or another. Overall, I wouldn’t want to be friends with the type of person who would thrive in this sort of environment. I imagine it’s a particular flavor of hell to skirt around that lady’s massive ego on a daily basis.

2.0
Mar 19, 2025

Don’t work here

Recommend
CEO approval
Business Outlook

Pros

They have a very Flexible schedule

Cons

Not near enough appointments to make a decent living…I was getting only 4-5 appointments a month. The training sucks…. There’s sales training but hardly any software training or support. Catherine is the trainer and she knows a lot for but the training is mostly focused on how to sell and not on the KCD software program that you need to use to design. Management also sucks…they are constantly hiring and rehiring managers and none of them are really great…it’s very clicky so if they like you, you may get more help or appts but if they don’t like you, you’re in trouble and won’t be able to support yourself. Most employees have another job. They don’t do enough advertising and none of The systems are integrated…there’s a separate email, Design software (KCD- which is not great), another CRM system etc. The installation team always makes mistakes and are really hard to get answers from and take forever to get resolved which makes clients very upset. You have to spend a lot of Time after your project gets installed and you don’t get paid until things are resolved.

5.0
Mar 14, 2025

Closet factory

Recommend
CEO approval
Business Outlook

Pros

opportunity to grow in this field.

Cons

heavy duty and not a set schedule

Viewing 19 - 21 of 244 Reviews

Glassdoor has 253 Closet Factory reviews submitted anonymously by Closet Factory employees. Read employee reviews and ratings on Glassdoor to decide if Closet Factory is right for you.