Is ComEd a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at ComEd have rated their employer with 3.3 out of 5 stars in 27 Glassdoor reviews. This is a lower than average score with the overall rating of ComEd employees being 4.0 out of 5 stars. Search open Customer Service (CSR) Jobs at ComEd now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at ComEd .

Does ComEd pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at ComEd with 4.1 out of 5 stars based on 27 anonymously submitted employee reviews. This is 2.4% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at ComEd.

What are the top reviewed jobs at ComEd?

Intern (31) , Customer Service Representative (23) , Engineer (19) , Manager (18) , Business Analyst (17) , Senior Engineer (14) , Senior Project Manager (12) , General Engineer (10) , Associate Engineer (9) , Intern - Hourly (9) , Project Manager (9) , Internship (8) , Senior Business Analyst (7) , Summer Intern (7) , Customer Service Representative (CSR) (6)

What are the pros of working at ComEd according to real employee reviews?

"Good benefits and PTO." ((in 75 reviews)); "Great pay and honestly that's it ." ((in 68 reviews)); "Great people always willing to help eachother" ((in 27 reviews)); "A lot of great and friendly coworkers." ((in 9 reviews)); "Good Salaries" ((in 8 reviews))

What are the cons of working at ComEd according to real employee reviews?

"No work life balance and hard to get promoted" ((in 26 reviews)); "Politics people are all trying move up so departments suffer with poor management ." ((in 20 reviews)); "Long hours at times and SRP on top of it." ((in 10 reviews)); "You cannot move to another department unless your current manager sign off on your move regardless if its a lateral or a promotion." ((in 10 reviews)); "Expect long hours." ((in 9 reviews))

ComEd Customer Service (CSR) reviews

3.3

4% would recommend to a friend

(27 total reviews)

Anne Pramaggiore

21% approve of CEO

14% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (27 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated ComEd with 3.3 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. ComEd is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

27 reviews

4.0

Mar 30, 2025

Great

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great pay to provide stability.

Cons

No work life balance, long hours

2.0

Oct 15, 2024

Overwhelming

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The amount they pay you and benefits that they offer

Cons

Overworked and unable to spend time with family. Metrics that aren’t human like due to system issues. Forced to always work 40hrs of overtime every week. Fit for work when your actually sick due to being overworked.

1.0

Jul 26, 2024

Worst place ever

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The salary is great. You can rack up in overtime

Cons

The managers are horrible. One is a dictator and doesn't know how to talk to people. All she does is try to find something to write you up on. She doesn't like intelligent black women. She feels threatened by them

Viewing 1 - 3 of 27 Reviews

Top companies for "Compensation and Benefits" near you

Schneider Electric

4.0★Compensation & Benefits

SLB

3.9★Compensation & Benefits

ExxonMobil

3.6★Compensation & Benefits

Shell

3.9★Compensation & Benefits

Jobs at ComEd

Sr Engineering Design Tech (Regional Dis Ops)

Sr Project Controls Estimator

Engineer - Structural

Sr Work Planner (T&S Focus)-Oakbrook Terrace

ComEd

ComEd Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great

Overwhelming

Worst place ever

Top companies for "Compensation and Benefits" near you

Jobs at ComEd

ComEd reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Top companies for "Compensation and Benefits" near you

ComEd reviews FAQs

Jobs at ComEd