Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      ComEd

      Part of Exelon

      Is this your company?

      ComEd Customer Service (CSR) reviews

      3.3

      4% would recommend to a friend

      (27 total reviews)

      Anne Pramaggiore

      21% approve of CEO

      14% positive business outlook

      Ratings by demographic groups

      Customer Service (CSR) employees have rated ComEd with 3.3 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. ComEd is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

      Reviews by job title

      27 reviews
      2.0
      Aug 27, 2016

      Customer service representative

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay and honestly that's it . Great co workers and a nice working space. They feed you if you have to stay 16 hours on storm duty

      Cons

      Unorganized chaotic never can get a straight answer on anything. Management sucks a company of this magnitude using outdated software. Everyone wants to point fingers when something happens but we are not adequately trained. Part time doesn't get paid time off and you also have to choose between medical or vision and dental. Upgrading to full time is based off seniority currently been part time for about 3 years.

      4.0
      May 19, 2016

      CSR

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay, Co-workers, lots of resources, volunteer opportunities, good benefits (although PT do not receive full benefits)

      Cons

      Rotating shifts, no PTO for part-time, takes time to switch between departments, can be challenging to request time off

      3.0
      Apr 1, 2012

      No regard for life outside of work

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay was great. Weekends were not required initially. Employees help one another out. Great location. Discounts to local places such as museums, aquqriums, etc.

      Cons

      Schedule bids & manditory overtime with sometimes less the an hours notice. The lunch breaks were short. There were no health benefits and no paid time off.

      Viewing 25 - 27 of 27 Reviews
      Related searches: ComEd Customer Service (CSR) jobs | ComEd Customer Service (CSR) salaries | ComEd benefits | ComEd Customer Service (CSR) interviews
      ComEd reviewsComEd Customer Service (CSR) reviews

      Glassdoor has 564 ComEd reviews submitted anonymously by ComEd employees. Read employee reviews and ratings on Glassdoor to decide if ComEd is right for you.