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      ComEd

      Part of Exelon

      Is this your company?

      ComEd Customer Service (CSR) reviews

      3.3

      4% would recommend to a friend

      (27 total reviews)

      Anne Pramaggiore

      21% approve of CEO

      14% positive business outlook

      Ratings by demographic groups

      Customer Service (CSR) employees have rated ComEd with 3.3 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. ComEd is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

      Reviews by job title

      27 reviews
      5.0
      May 3, 2017

      Customer Service

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent pay, benefits and huge ability to grow beyond department whether it be to stay union or go to the management side. Grass is pretty green on either side. By far, the best benefits and pay I have ever recieved. Peace of mind knowing you will get raises and you work in a stable company is priceless.

      Cons

      Work / Family balance can be difficult. Long hours potential. Once full time be prepared for a lot of outside help with small children (nanny). Mandatory OT is very common.

      5.0
      Apr 9, 2017

      Great, stable place to work.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is #1. Job security. Options to move around in management or you can stay within union and move around as seniority dictates. For anyone who's worked in a call center before, this position is great especially for the pay. Answering questions about bill, taking payments, transferring services etc.

      Cons

      Home-work life balance. If you have daycare aged children you'll probably have to make arrangements with family or hire a nanny due to possible odd hours. Mandatory overtime when the call center needs. Short notice at times, like 30 minutes before the end of your shift short notice. Of course dealing with customers is a con at times, but that comes with the job title.

      Viewing 22 - 24 of 27 Reviews
      Related searches: ComEd Customer Service (CSR) jobs | ComEd Customer Service (CSR) salaries | ComEd benefits | ComEd Customer Service (CSR) interviews
      ComEd reviewsComEd Customer Service (CSR) reviews

      Glassdoor has 564 ComEd reviews submitted anonymously by ComEd employees. Read employee reviews and ratings on Glassdoor to decide if ComEd is right for you.