Is ComEd a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at ComEd have rated their employer with 3.3 out of 5 stars in 27 Glassdoor reviews. This is a lower than average score with the overall rating of ComEd employees being 4.0 out of 5 stars. Search open Customer Service (CSR) Jobs at ComEd now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at ComEd .

Does ComEd pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at ComEd with 4.1 out of 5 stars based on 27 anonymously submitted employee reviews. This is 2.4% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at ComEd.

What are the top reviewed jobs at ComEd?

Intern (31) , Customer Service Representative (23) , Engineer (19) , Manager (18) , Business Analyst (17) , Senior Engineer (14) , Senior Project Manager (12) , General Engineer (10) , Associate Engineer (9) , Intern - Hourly (9) , Project Manager (9) , Internship (8) , Senior Business Analyst (7) , Summer Intern (7) , Customer Service Representative (CSR) (6)

What are the pros of working at ComEd according to real employee reviews?

"Good benefits and PTO." ((in 75 reviews)); "Great pay and honestly that's it ." ((in 68 reviews)); "Great people always willing to help eachother" ((in 27 reviews)); "A lot of great and friendly coworkers." ((in 9 reviews)); "Good Salaries" ((in 8 reviews))

What are the cons of working at ComEd according to real employee reviews?

"No work life balance and hard to get promoted" ((in 26 reviews)); "Politics people are all trying move up so departments suffer with poor management ." ((in 20 reviews)); "Long hours at times and SRP on top of it." ((in 10 reviews)); "You cannot move to another department unless your current manager sign off on your move regardless if its a lateral or a promotion." ((in 10 reviews)); "Expect long hours." ((in 9 reviews))

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ComEd

Part of Exelon

ComEd Customer Service (CSR) reviews

3.3

4% would recommend to a friend

(27 total reviews)

Anne Pramaggiore

21% approve of CEO

14% positive business outlook

Ratings by category

4.1

Compensation and benefits

3.6

Diversity & inclusion

3.3

Culture & values

2.2

Career opportunities

2.1

Senior management

1.6

Work/Life balance

Customer Service (CSR) employees have rated ComEd with 3.3 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. ComEd is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

27 reviews

5.0

Jul 30, 2023

Great pay.

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Incredible pay. Much much more than expected

Cons

Lots, and lots of back to back calls

4.0

Jul 17, 2023

Pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great pay..great medical benefits. However it does take a few years to become full time, and the waiting part is such a headache.

Cons

Waiting to promoted to full time seems like a useless process. The company needs full time reps, but you have to wait years to become fl time

3.0

Apr 21, 2023

Comed

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good Pay and good benefits

Cons

They expect you to be a robot

Viewing 7 - 9 of 27 Reviews

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ComEd Customer Service (CSR) reviews

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Great pay.

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