Is CompuCom a good company to work for as a Desktop Support Analyst II?

Desktop Support Analyst II professionals working at CompuCom have rated their employer with 2.9 out of 5 stars in 113 Glassdoor reviews. This is a lower than average score with the overall rating of CompuCom employees being 3.1 out of 5 stars. Search open Desktop Support Analyst II Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Desktop Support Analyst II interview questions at CompuCom .

Does CompuCom pay Desktop Support Analyst II employees well?

Desktop Support Analyst II professionals rate their compensation and benefits at CompuCom with 2.0 out of 5 stars based on 113 anonymously submitted employee reviews. This is 33.3% worse than the company average rating for salary and benefits. Find out more about Desktop Support Analyst II salaries at CompuCom.

How happy are Desktop Support Analyst II professionals working at CompuCom?

15% of Desktop Support Analyst II employees at CompuCom would recommend their employer to a friend. This rating has decreased by 56% in the past 12 months. Desktop Support Analyst II professionals have also rated CompuCom with a 3.3 rating for work-life-balance, 3.2 rating for diversity and inclusion, 2.2 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"Compucom has good benefits and works hard to make sure their employees have what they need." ((in 153 reviews)); "Teams and people are great and enjoyable to work with" ((in 137 reviews)); "Flexible work from home options" ((in 80 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 64 reviews)); "They do provide good training and will pay for certifications." ((in 57 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 254 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 216 reviews)); "No raises or significant bonuses due to decline in sales and to ability to make targets." ((in 108 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 104 reviews)); "salary is low and so many calls" ((in 82 reviews))

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CompuCom Desktop Support Analyst II reviews

2.9

15% would recommend to a friend

(113 total reviews)

Mick Slattery

1% approve of CEO

2% positive business outlook

Ratings by category

3.3

Work/Life balance

3.2

Diversity & inclusion

2.6

Career opportunities

2.2

Culture & values

2.2

Senior management

2.0

Compensation and benefits

Desktop Support Analyst II employees have rated CompuCom with 2.9 out of 5 stars, based on 113 company reviews on Glassdoor. This indicates that most Desktop Support Analyst II professionals have an average working experience there. CompuCom is rated 25% below average by Desktop Support Analyst II professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

113 reviews

2.0

Aug 17, 2022

Good entry level

Desktop support technician

Recommend

CEO approval

Business Outlook

Pros

You'll gain a variety of desktop skills- from PC reimaging to hardware replacement, printer troubleshooting and even some exposure to Active Directory in a busy corporate environment that forces you to be organized and efficient.

Cons

Mediocre pay. Not competitive. No pay raises, EVER. Annual reviews that mean nothing and don't translate to any tangible change. Management that just cares about "numbers" (i.e ticket count) rather than real customer service

4.0

Apr 11, 2022

Great starter

Desktop technician

Recommend

CEO approval

Business Outlook

Pros

Great starter for tech career

Cons

Previously was not giving raises or annual increase. They're working on it now

4.0

Feb 17, 2022

Desktop Support

Desktop support engineer

Recommend

CEO approval

Business Outlook

Pros

Great company to get started in IT People are great

Cons

Pay is low and there is not a lot of room for growth. Pay increases are not that great.

Viewing 19 - 21 of 113 Reviews

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CompuCom Desktop Support Analyst II reviews

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Reviews by job title

Good entry level

Great starter

Desktop Support

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