Concentrix reviews

training is too short and fast; human resources says one thing then they let the trainer do what s/he wants. subsidiary of intuit; had i known, i wouldn't have bothered to stay because intuit likes to play funny with people's money. payroll messed with my check, so i had to mess with them right back. my classmates and i had to continually complain about being ignored during nesting. tier 2 argues about taking phone calls, and i've had a few hang up on me. told team lead who said there was nothing she could do since she wasn't their manager (except blame new employees). really. $9.25 is not enough money to tolerate such b.s. quality assurance is a joke because they don't acknowledge if someone else steers you wrong. smh.

Customers are regularly lied to causing a lot of frustration. Anytime you need to reach out for help from the "Tier 2" agents expect to be waiting 30 mins before they even look at your case, receive a sarcastic or demeaning comment then wait another 30 mins while they begrudgingly do their job all while some poor customer is sat there waiting. They use metrics without any understanding of what the numbers mean, they will ask customers to fill in a ten question survey then base your entire performance around just the first answer which is a question about how they feel about the company as a whole. Team leaders have no original thoughts and will drag you in for "coaching" so they can ignore all your concerns, gaslight you a little then give you a verbal warning and a PIP for things you have absolutely no control over. Their attitude towards employees extends to this website where some mindless drone copy pastes responses to a bad review every now and then while addressing nothing that was written. Work here do the paid training and get out ASAP