4.0
May 4, 2024
Recommend
CEO approval
Business Outlook
Pros
The job is pretty straightforward and fairly easy by IT standards. Most of the people are friendly and fun to work with. Decent benefits package and profit sharing after a year.
Cons
No accountability for others not doing the job or intentionally skirting roles of the job. Employees get half a week of old "training videos" then get thrown on the phones to field calls the training didn't cover. The pay is low for a company that requires the employees to make knowledge base articles and train each other. Employees are expected to reach out to supervisors for permission to be on a call long or virtually any decision-making but the supervisor making this demand is almost never present or responds.
