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      Consumer Cellular

      Engaged Employer

      Consumer Cellular reviews

      3.6

      69% would recommend to a friend

      (809 total reviews)

      Ed Evans

      71% approve of CEO

      68% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.9

      Culture & values

      3.7

      Work/Life balance

      3.7

      Compensation and benefits

      3.6

      Career opportunities

      3.5

      Senior management

      Consumer Cellular has an employee rating of 3.6 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      809 reviews
      1.0
      Nov 1, 2015

      It's only good at first

      Customer service representative ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      decent pay, easy system, well program for free benefits, discount on plan was a plus, also had some events for workers

      Cons

      - call monitors are a joke most of the time - supervisors don't really help, they tell you what you've already tried, some tss's are not that great either they just have attitudes. - attendance policy is way to much; (For example: me and Fiance having child, complications arose so had to be away from work, managers did not believe me so terminated me because I went past the policy, however I'm not going to let something go wrong with my unborn child, and nothing I could do to make up time or give proof to show them, also managers sarcastically said hope everything goes good with the baby even though now I was jobless)

      avatar
      Consumer Cellular Response
      10y
      Thank you for taking the time to share your experience. We believe strongly that happy employees make for a healthy company, and we would never discriminate against an employee who is pregnant or otherwise needing accommodations for their health. Would you please send us an email with the details of this incident to HR@ConsumerCellular.com? This is not an issue we take lightly and we would like to contact you. Once again, we appreciate you reaching out to us, and we look forward to speaking with you.
      1.0
      Aug 19, 2015

      Redmond is in the toiled

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay, benefits, the few good people you meet, bonus, some opportunity for growth and promotion.

      Cons

      Senior sups, and call center managers, hours, favoritism, no consistency between sites.

      1.0
      Apr 7, 2015

      No promotions, just a number, supervisors untrustworthy

      Customer service lead i
      Recommend
      CEO approval
      Business Outlook

      Pros

      Health care benefits are good

      Cons

      Company stopped caring about the employees. The stats that had to be maintained was hard. Dealing with older generation first time smart phone users and telling them how to use the phone... but having to keep call times down, 4 to 5 minute calls only. Not Possible. Don't make your stats and you are written up, get written up 4 times in a 12 months period and you will be fired. Ask Supervisors what you can do to bring the call length and you will hear replies like "well just be faster" "try harder" "keep control of the call, don't let the person get a word in" Worked there for 3 years and only made 15.00/hr

      Viewing 28 - 30 of 809 Reviews
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      Glassdoor has 829 Consumer Cellular reviews submitted anonymously by Consumer Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Consumer Cellular is right for you.