Does ContactUS Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, ContactUS Communications employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at ContactUS Communications. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ContactUS Communications?

51% of ContactUS Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ContactUS Communications 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ContactUS Communications?

Customer Service Representative (57) , Customer Service Representative (CSR) (21) , Call Center Representative (3) , Operations Supervisor (3) , Sales Associate (3) , Supervisor (3) , Account Manager (2) , Client Operations Manager (2) , Customer Service (2) , Customer Service Agent (2) , Leadership (2) , Recruiter (2) , Sales Representative (2) , Training Specialist (2)

What are the pros of working at ContactUS Communications according to real employee reviews?

"great pay and work from home" ((in 10 reviews)); "There were some amazing coworkers." ((in 6 reviews)); "Great people" ((in 5 reviews)); "advancement opportunities" ((in 4 reviews)); "Nice Break Room" ((in 3 reviews))

What are the cons of working at ContactUS Communications according to real employee reviews?

"Poor management" ((in 18 reviews)); "Little or no training for those in management roles" ((in 11 reviews)); "Favoritism to the extent if one person on your project has their own unspoken opinion of you, and you do a better job than them, you'll be fired or removed from your project without warning." ((in 8 reviews)); "I have to go through the extreme of hiring a lawyer to get my money I worked for... just be careful if you decide to work here.I’ve been a manager at a lot of locations but this was just a horrible experience I don’t wish on anyone." ((in 4 reviews)); "I have never had so many issues with pay, untruthful and disrespectful supervisors." ((in 4 reviews))

What are the top reviewed ContactUS Communications locations?

Hilliard , Columbus , Grindstone , Jacksonville , Mount Vernon , Greensboro , Ohio City , Charlotte , Rocky Mount , Houston , Texas City , Memphis , Cincinnati , Newark , Philadelphia , Brownsville , California , Millbury , North Charleston , Augusta , Mill Run

ContactUS Communications reviews

2.9

51% would recommend to a friend

(190 total reviews)

Trevor Friesen

52% approve of CEO

46% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ContactUS Communications has an employee rating of 2.9 out of 5 stars, based on 190 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ContactUS Communications employee rating is 24% below average for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

190 reviews

4.0

Feb 19, 2018

Customer Service Representative

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

ContactUS stays loyal to those who are loyal to them. They give opportunity after opportunity to advance and prove yourself, then when able will reward you. This company tries exceptionally hard to make sure good agents keep their jobs. A lot of the account managers bend over backwards to make sure employees are happy and accomadated.

Cons

High Turnover rate (Which is normal for a call center).

4.0

Jan 29, 2018

Great Leadership, Great Environment, Horrible Chairs

Agent

Recommend

CEO approval

Business Outlook

Pros

Great people and a great culture. Management is understanding and will work with you. Come to work on time, treat all parties (Customers, Coworkers, Management) with respect and you shall get respected back. Everyone is there to help and it shows.

Cons

Chairs. Chairs are horrible and need to be addressed. We spend anywhere from 8 - 12+ hours sitting down: help us be comfortable. Comfortable employees are more enthusiastic, more productive, more prone to stay with the company. No questions asked. This may not be a huge complaint, but take it from me, you need to invest in some quality chairs for your employees. You will profit.

4.0

Aug 4, 2017

Amazing Place To Work!!!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Administration Staff is very approachable and present, they do an amazing job of making the work environment fun and laid back, lots of events and incentives, great benefits, pay, and advancement opportunities

Cons

days can be slow, not much flexibility to schedule, and the calls get hard to hear when it rains due to lack of ceiling insulation

Viewing 64 - 66 of 190 Reviews

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Jobs at ContactUS Communications

Inbound Customer Care Agent

Customer Support Agent (Onsite PA)