Does ContactUS Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, ContactUS Communications employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at ContactUS Communications. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ContactUS Communications?

51% of ContactUS Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ContactUS Communications 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ContactUS Communications?

Customer Service Representative (57) , Customer Service Representative (CSR) (21) , Call Center Representative (3) , Operations Supervisor (3) , Sales Associate (3) , Supervisor (3) , Account Manager (2) , Client Operations Manager (2) , Customer Service (2) , Customer Service Agent (2) , Leadership (2) , Recruiter (2) , Sales Representative (2) , Training Specialist (2)

What are the pros of working at ContactUS Communications according to real employee reviews?

"Pay, work from home is convenient." ((in 9 reviews)); "great coworkers" ((in 6 reviews)); "Remote work and nice people" ((in 5 reviews)); "advancement opportunities" ((in 4 reviews)); "The company as a whole has a great leadership team and makes an effort to make sure that if they see someone struggling to help as best able." ((in 3 reviews))

What are the cons of working at ContactUS Communications according to real employee reviews?

"Little or no training for those in management roles" ((in 11 reviews)); "I have never had so many issues with pay, untruthful and disrespectful supervisors." ((in 4 reviews)); "Their manager doesn't seem know what she is doing." ((in 3 reviews)); "No benefits for hourly workers only salary 😩 42.5 hours a week" ((in 3 reviews))

What are the top reviewed ContactUS Communications locations?

Hilliard , Columbus , Grindstone , Jacksonville , Mount Vernon , Greensboro , Ohio City , Charlotte , Rocky Mount , Houston , Texas City , Memphis , Cincinnati , Newark , Philadelphia , Brownsville , California , Millbury , North Charleston , Augusta , Mill Run

ContactUS Communications reviews

2.9

51% would recommend to a friend

(190 total reviews)

Trevor Friesen

52% approve of CEO

46% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ContactUS Communications has an employee rating of 2.9 out of 5 stars, based on 190 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ContactUS Communications employee rating is 24% below average for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

190 reviews

5.0

Dec 19, 2018

This is a Employee oriented company where satisfaction is important from leadership.

Coach/supervisor

Recommend

CEO approval

Business Outlook

Pros

ContactUs has been a blessing to the community that has provided countless jobs to those in the area. Toby has done an amazing job turning our building around and has made employee satisfaction his number one goal. The leadership team works closely with one another and ensures that the day to day grind flows fluently. The re-birth of our fun committee team has brought life back to the company and made our tight knit site even closer as every project has a member on the committee. Our HR coordinator holds true to the definition of a “Open Door Policy” as she is more than willing to lend an ear to vent, addresses any concerns in a timely manner, and the most important thing is she approachable and fair. The entire staff from upper management to Agent level is truly a great group of people. I look forward to coming into work everyday and I know plenty of others who feel the same way. I enjoy my job and the people I work with.

Cons

There are no cons that come to mind. We can always use facility upgrades however it does not have any impact on my view of the company as these are just cosmetic changes (ie. windows, more seating as we are almost at full capacity, upgraded carpeting, etc..).

1.0

Dec 28, 2017

This company is ran very unprofessional and they show favoritism

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Some people do actually work hard to keep this company running.

Cons

Sexual Harassment cases, Discrimination cases, Falsifying your employment. They don't do background checks. And about 80% smokes weed, 2% is selling in the company. And if you make a complaint or in a complaint, they will find a way to fire you. They claim to be a drug free environment, but yet they don't drug test employee's unless the feel threaten by you.

1.0

Mar 16, 2025

Just run

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You get to work from home Nice coworkers

Cons

Terrible training. You get to read and follow along with some slides while the trainer quickly explains everything and then takes a whole 20 seconds to ask for questions. Questions that go ignored. This is inadequate time to learn their complicated and not user friendly system. Their vm ware is slow, laggy and crashes constantly. They acknowledge this and don't do anything about it besides just say "oh well, that's just how it is." If you fail even one test by even one percent, even after expressing confusion and the need for help beforehand, you will be terminated. Pay is garbage too for the amount of work they expect of you. RUN, run far away.

ContactUS Communications Response

1y

We hope this message finds you well. Thank you for taking the time to share your thoughts and experiences with us on Glassdoor. We value your feedback, and we take all comments seriously as we strive to create a positive work environment for our employees. We are genuinely sorry to hear that your experience with us has not met your expectations and want to express our appreciation for your candor. Constructive feedback is crucial for us to identify areas that may require improvement and take meaningful steps toward enhancing the overall employee experience. To better understand and address your concerns, we would appreciate the opportunity to connect with you directly. Your insights are valuable, and your input will contribute to our ongoing efforts to create a workplace that is both fulfilling and supportive. Please feel free to reach out to our Human Resource Department directly at HR@contactusinc.com to schedule a time for a conversation. Your perspective is important to us, and We are committed to ensuring that we address any issues you may have encountered during your time with us. Thank you once again for bringing your concerns to our attention. We look forward to the opportunity to learn more from your experiences and work towards making positive changes.

Viewing 7 - 9 of 190 Reviews

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