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ContactUS Communications

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ContactUS Communications reviews

2.9

51% would recommend to a friend

(190 total reviews)
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Trevor Friesen

52% approve of CEO

46% positive business outlook

ContactUS Communications has an employee rating of 2.9 out of 5 stars, based on 190 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ContactUS Communications employee rating is 24% below average for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

190 reviews
2.0
Jun 4, 2018

Its a basic job to pay bills.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They are not too strict on the dress code.

Cons

Nothing ever gets done and a ton of favoritism.

1.0
Mar 7, 2018
Recommend
CEO approval
Business Outlook

Pros

The brands they represent are interesting and cool. Upper Management is always free for word and keeps an open door. People learn your name quick. The company is actively growing and looking in-house for growth and management.

Cons

Everything else. Not only is everything filthy and only the trash is removed regularly, the bathrooms are filthy. I would rather use a porter potty daily then use their bathrooms. If the toilets are not clogged, they are smeared with urine, feces, or blood. There is a lot of favoritisim. The managers will vto people for no calls no shows and not others. Some people will be written up for attendence or dress codes while others will slide by while wearing crop tops, hats, pajamas, hair bonnets, ect. There is team, the lingerie brand I will not name, that is plain distasteful. Is the girls (because they have refused to hire men) aren't dodging calls, talking about fellow coworkers, or fighting, they are talking about filthy topics so loud that if I can hear it across the floor, customers can hear it. Even their only SUPERVISOR participates in this talk. The girls constantly talk about how the supe dodges calls, hides out in the smoking area, or tries to pass along work. Their manager doesn't seem know what she is doing. You can hear the girls talk about her when she is not around and what they get away with. Other managers, training leaders, and supes are hit or miss. One supe for the plus size brand makes me feel uncomfortable. But HR is so dismissive you can not talk to anyone. They also play music. Never have I been in a call center that played music for quality assurence. But they do. Some nights you can hear the fowl words in the lyrics. They constantly have it issues. I'm just scratching the surface. I personally think they had an amazing item. But some how it slipped from leadership.

3.0
Jan 22, 2018

Customer service Representative

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Data entry, skip tracing, strategic Rebuttals, Good Conmunication.

Cons

I’m very detail oriented, solving problems, candor, witty.

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ContactUS Communications Response
8y
Welcome to the ContactUS Family. Glad to have you!
Viewing 175 - 177 of 190 Reviews

Glassdoor has 199 ContactUS Communications reviews submitted anonymously by ContactUS Communications employees. Read employee reviews and ratings on Glassdoor to decide if ContactUS Communications is right for you.