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ContactUS Communications

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ContactUS Communications reviews

2.9

51% would recommend to a friend

(190 total reviews)
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Trevor Friesen

52% approve of CEO

46% positive business outlook

ContactUS Communications has an employee rating of 2.9 out of 5 stars, based on 190 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ContactUS Communications employee rating is 24% below average for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

190 reviews
4.0
Jan 15, 2018
Recommend
CEO approval
Business Outlook

Pros

• I feel as though I am provided all the tools and knowledge I need to complete my job with confidence. • My fellow agents are (for the most part) kind and helpful, like a big family. I have made a lot of meaningful friendships with my coworkers. • I trust most of the supervisors and lead agents to help me solve any issues I have.

Cons

• Critter problem in Grindstone office. Bugs everywhere, I come home with flea bites on my ankles in the summer time (don't own any pets at home.) Snakes live in the ceiling. I don't want to work in jumanji!! • Definitely some favoritism in regards to some specific supervisors or members of leadership, but fortunately those who do not help make up a small portion of management around here. • I have had some serious qualms with HR in the past where my issues/inquiries have been straight up ignored. We have recently had a new hire in the HR department and he's really thriving here. Don is a super helpful guy who has solved my aversion to the department. • Insurance plan is super expensive.

5.0
Jan 9, 2018

Good and improving

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Family, They try to make working there enjoyable.

Cons

Turn over suck, so they are always having to hire people.

5.0
Apr 13, 2017
Recommend
CEO approval
Business Outlook

Pros

ContactsUs has provided many jobs and opportunities to an area that truly needed help. The atmosphere from the top to bottom has been wonderful. The HR and recruiting department works magic each and every time a class is needed. There has always been a saying that HR has an open door policy and this is a very true statement. Any conflicts, questions, assistance etc. is never questioned and always ends with the best resolution possible. Everyone inside of the company works as a team and has great communication between management and agent level. The company has remodeled out entire building and in my opinion it has never looked better. ContactUs is always making sure that the agents (who are our frontline) are involved in a lot of decisions, whether it is for incentive ideas, what kind of chairs are needed, ice machines, etc.. they truly want to make their employees jobs as easy as possible. I can honestly say I am proud to work for this company and that if I refer someone to work here that they will have the same feeling. This is the best call center company I have ever worked for and I have been in this industry for 10 years. Our corporate office is very involved and visits at least once a month to ensure everything is running smoothly and that just goes to show how much the company cares about their employees.

Cons

At this time there are not any cons that come to mind. I hope to see our company continue to grow into the best in the call center industry.

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ContactUS Communications Response
8y
Good afternoon! Wow... what an awesome review. Thank you for taking time to send us the feedback. While we are very proud of the hard work we do here at ContactUS, it is not lost on us that this is, at times, a tough job. We appreciate that we have a leadership team that is ready to step up and at times step out of their comfort zones to help all employees be successful. It's cheesy, yes but employees are the life blood of our company and our success. Keep up the great work and please feel free to keep us up to date on any constructive feedback you have!
Viewing 178 - 180 of 190 Reviews

Glassdoor has 199 ContactUS Communications reviews submitted anonymously by ContactUS Communications employees. Read employee reviews and ratings on Glassdoor to decide if ContactUS Communications is right for you.