Does ContactUS Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, ContactUS Communications employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at ContactUS Communications. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ContactUS Communications?

51% of ContactUS Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ContactUS Communications 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ContactUS Communications?

Customer Service Representative (57) , Customer Service Representative (CSR) (21) , Call Center Representative (3) , Operations Supervisor (3) , Sales Associate (3) , Supervisor (3) , Account Manager (2) , Client Operations Manager (2) , Customer Service (2) , Customer Service Agent (2) , Leadership (2) , Recruiter (2) , Sales Representative (2) , Training Specialist (2)

What are the pros of working at ContactUS Communications according to real employee reviews?

"Pay, work from home is convenient." ((in 9 reviews)); "Nice coworkers Thats about it" ((in 5 reviews)); "Great people" ((in 5 reviews)); "advancement opportunities" ((in 4 reviews)); "The company as a whole has a great leadership team and makes an effort to make sure that if they see someone struggling to help as best able." ((in 4 reviews))

What are the cons of working at ContactUS Communications according to real employee reviews?

"It was the exact same training with a whole new group of people." ((in 8 reviews)); "Low pay, expensive employee benefits, low quality training, inconsistent policies and favoritism in leadership" ((in 7 reviews)); "I have never had so many issues with pay, untruthful and disrespectful supervisors." ((in 5 reviews)); "Their manager doesn't seem know what she is doing." ((in 3 reviews)); "No benefits for hourly workers only salary 😩 42.5 hours a week" ((in 3 reviews))

What are the top reviewed ContactUS Communications locations?

Hilliard , Columbus , Grindstone , Jacksonville , Mount Vernon , Greensboro , Ohio City , Charlotte , Rocky Mount , Houston , Texas City , Memphis , Cincinnati , Newark , Philadelphia , Brownsville , California , Millbury , North Charleston , Augusta , Mill Run

ContactUS Communications reviews

2.9

51% would recommend to a friend

(190 total reviews)

Trevor Friesen

52% approve of CEO

46% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Work/Life balance

3.1

Career opportunities

3.0

Culture & values

3.0

Senior management

3.0

Compensation and benefits

ContactUS Communications has an employee rating of 2.9 out of 5 stars, based on 190 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ContactUS Communications employee rating is 24% below average for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

190 reviews

5.0

Oct 7, 2016

What a great new atmosphere

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I have worked for the same client for approximately six years. Just recently we had the privilege of becoming part of the ContactUS team. Let me start by saying the difference from what used to be is like night and day. It really helps to boost morale when the efforts the employees put forth, are actually acknowledge. We have gone under a complete makeover, from the energy of the building to the building itself. It's nice to enjoy actually coming to work again.

Cons

So far so good, I can't provide a con.

ContactUS Communications Response

9y

Thank you so much for this great review! Let me begin by saying how excited and happy we are to have expanded our brand to a new state and grow our amazing team. And thank YOU for your dedication, passion and commitment to supporting our customers. We're excited to hear that the improvements are bettering your experience and the workplace. Please be sure to share all ideas you have with Human Resources as we continue to build our culture and become a best place to work!

5.0

Sep 9, 2016

New Company with a Bright Future

Account support representative

Recommend

CEO approval

Business Outlook

Pros

With ContactUs, I have the feeling that I matter, that the job that I do is measured and critical to the client's future. I have only been with ContactUs for 4 months and they have exceeded my expectations as a company.

Cons

The only thing that I can say, is the benefits are not the best.

ContactUS Communications Response

9y

Hey, thanks for the feedback! You are absolutely right in thinking and KNOWING that you matter. We are not successful as a company if we don't have highly dedicated and passionate employees like you... heck, our clients aren't successful without employees like you! Since you're still relatively new with ContactUS, definitely keep us in the loop on areas you think we can continue to improve. Feedback from the employees are of the utmost importance to us! We are currently reviewing all benefits as we near 2017 open enrollment. We are going to market for everything to make sure we present the absolute best option(s) to our employees and remain competitive in the market.

2.0

Sep 2, 2016

Low pay, poor leadership, no appreciation

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I did meet some nice people while I was there and it started out good. But then the business changed.

Cons

The business model changed from a managed services provider to outsource call center after the first year. As a result, my role changed completely but I committed to the new responsibilities. The person I reported to went more than a month without meeting with, or even speaking to, me. When we did talk, his feedback was positive but I found out later he and other senior leaders were not happy with me. The site leader is more of a dictator/manager than a leader and decisions seem to be made without regard for impact to people. There is a lack of foresight and strategic planning, instead a "just get it done" mentality. I saw a total lack of appreciation for the people side of the equation. The main focus is to put up the "smoke and mirrors" to get new clients and cut costs in every way. Feels like a sweatshop.

ContactUS Communications Response

9y

Thank you for your candid feedback. It is clear we failed you and for that I am sorry. Our employees are our biggest asset and it appears we may have dropped the ball with opportunities for better communication. As with any business, we change to meet the needs of the market and industry and of course to remain competitive. Communication is a powerful tool and should be used daily. We have made great strides over the last couple of months to be more visible as a leadership team, engage in conversations with all employees and establish more formal meetings where we meet with employees to discuss business and share ideas with each other. We hope you have found success in your new venture!

Viewing 181 - 183 of 190 Reviews

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