Does ContactUS Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, ContactUS Communications employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at ContactUS Communications. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ContactUS Communications?

51% of ContactUS Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ContactUS Communications 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ContactUS Communications?

Customer Service Representative (57) , Customer Service Representative (CSR) (21) , Call Center Representative (3) , Operations Supervisor (3) , Sales Associate (3) , Supervisor (3) , Account Manager (2) , Client Operations Manager (2) , Customer Service (2) , Customer Service Agent (2) , Leadership (2) , Recruiter (2) , Sales Representative (2) , Training Specialist (2)

What are the pros of working at ContactUS Communications according to real employee reviews?

"Pay, work from home is convenient." ((in 9 reviews)); "great coworkers" ((in 6 reviews)); "Remote work and nice people" ((in 5 reviews)); "advancement opportunities" ((in 4 reviews)); "The company as a whole has a great leadership team and makes an effort to make sure that if they see someone struggling to help as best able." ((in 3 reviews))

What are the cons of working at ContactUS Communications according to real employee reviews?

"Little or no training for those in management roles" ((in 11 reviews)); "I have never had so many issues with pay, untruthful and disrespectful supervisors." ((in 4 reviews)); "Their manager doesn't seem know what she is doing." ((in 3 reviews)); "No benefits for hourly workers only salary 😩 42.5 hours a week" ((in 3 reviews))

What are the top reviewed ContactUS Communications locations?

Hilliard , Columbus , Grindstone , Jacksonville , Mount Vernon , Greensboro , Ohio City , Charlotte , Rocky Mount , Houston , Texas City , Memphis , Cincinnati , Newark , Philadelphia , Brownsville , California , Millbury , North Charleston , Augusta , Mill Run

ContactUS Communications reviews

2.9

51% would recommend to a friend

(190 total reviews)

Trevor Friesen

52% approve of CEO

46% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ContactUS Communications has an employee rating of 2.9 out of 5 stars, based on 190 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ContactUS Communications employee rating is 24% below average for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

190 reviews

5.0

Apr 26, 2016

Growing company with many opportunities

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

ContactUS is a growing company, and there is a good career path for employees who are dependable. I've seen many recent promotions as the company brings on new business. ContactUS also has a pretty generous attendance bonus, a great way to earn extra money if you have perfect attendance for a pay period.

Cons

Like any rapidly growing company, there are growing pains, but they are no worse than what you'd find elsewhere. Sometimes processes change, and the communication about the change doesn't flow as fast and clearly as everyone would like.

ContactUS Communications Response

9y

Thanks for the feedback, this is great information! I'm so glad to hear you and hopefully other team members are seeing the career path here at ContactUS. You're right, with growth comes those pesky growing pains but we all learn from every experience and part of that experience is something as positive as promotion opportunities! Hopefully you are taking advantage of these. Every day we make improvements to our onboarding and training processes - in large part from the feedback we receive from employees so please keep the feedback coming! We greatly appreciate it!

4.0

Mar 8, 2016

Making Great Progress

Anonymous

Recommend

CEO approval

Business Outlook

Pros

The leadership team has really become involved with the employeesame satisfaction and overall morale. It is apparent that they care.

Cons

The leadership group continues to have opportunities but they are making a valiant effort to get changes implemented.

4.0

Oct 20, 2015

Vastly Different Experiences

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Fun people to be around most days. Work is easy enough. Paid decent for the job performed. Middle management is friendly. Break room facilities improved recently, are quite nice now. Appreciate the areas where we can interact with the products we're supporting. Has "events" such as costume day, cook outs, guests come try and push their products, etc.

Cons

Parking is miserable. It tends to run slightly cold in the building. Different accounts have different atmospheres. One specifically seems to be full of thieving and lying and drama. Upper management nowhere to be found. Favoritism exists. No consistency with attendance and termination procedures.

Viewing 184 - 186 of 190 Reviews

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Jobs at ContactUS Communications

Inbound Customer Care Agent

Customer Support Agent (Onsite PA)