10y
Thank you for your input!
I hear you saying, as a former employee, that everyone is scared of their regional, that regionals have mixed reviews, that sales persons hate working for the company, and that turnover is through the roof.
I am sure that there are people without good relationships with their managers, and I am sure that due to the nature of people, some of these folks may be scared. I also know that for as long as people walk the earth, there are going to be mixed reviews about just about everything, but especially people in leadership roles. …And some of these folks will exercise their ability to move on to something that makes them more effective or even happier.
Still, that does not stop us from making an effort to improve. It is because we know that not everyone chooses to volunteer information when things are not going right that we create opportunities to share. We have multiple satisfaction surveys annually, we offer exit surveys, and have an HR team very highly rated by our employees (yes, I am bragging on my team members) that are ready to receive employee comments and concerns, we perform 360 reviews, we get on a plane or car and move to visit the same day that a problem is identified, and we provide proactive leadership training focused on the employee experience. Yet, we tend to get very positive reviews from active team members and not so positive reviews from folks that have decided to leave. Some of this is self-evident. People that could be happier somewhere else, for whatever reason, leave for their right fit. This is not a bad thing.
Some things are easy to fix and some are herculean. Your comments tend to focus on the relational, which, without the interested parties present and collaboratively committed, do not easily move toward terrific for everyone rapidly. We work to make it easy for people to come forward with their issues so they can be addressed.
Regarding turnover, you noted that you were a former sales manager from Modesto. The last sales manager from Modesto that left was in 2012. Modesto has had 0% turnover of sales manager staff in 2015. In fact, all of region 904 (under one Regional Manger) has 0% turnover of sales manager staff in 2015. To date, there have been zero negative comments associated with this manager as well. With 100% of the survey respondents in the region noting positive branch performance with no investigation necessary. Perhaps this is one of the good regionals that that you spoke of; we certainly think so.
I hope that you have found a perfect fit with your new employer and are enjoying your new position!
Best Regards,
Todd Scott
Director of HR
