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      Cortland

      Engaged Employer

      Cortland reviews

      3.4

      54% would recommend to a friend

      (750 total reviews)
      avatar

      Steven DeFrancis

      68% approve of CEO

      52% positive business outlook

      Ratings by demographic groups

      Cortland has an employee rating of 3.4 out of 5 stars, based on 750 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cortland employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

      Reviews by job title

      750 reviews
      1.0
      Jan 23, 2018

      Service manager

      Service manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only pro I can think of is I made some great friends while there. Service technicians are a great group of people and they always look out for each other

      Cons

      They have zero appreciation for family life. They expect you to be on call, but not go past 40 hours for the week regardless of how many times you had to interrupt your life and how many trips you had to make to the property while on call. The pay is mediocre, but they expect you to do the job of several craftsman including pest control, flood cleanup, carpet cleaning, and several other normally contract out items. This would be fine if they paid their employees adequately, but they do not and they still expect you to do it all. Management has no idea what they’re doing and all of their decisions are based solely on how to save them a dollar and not for the better of the property. They renovate every community, several of which are located in horrible neighborhoods, and then they jack up the rent and make everyone mad hoping they will leave. For the renovations they use 100% China sourced knock off parts because they can save a lot of money, but the service teams end up paying the price because everything breaks immediately and we are left holding the bag. Management decides who will succeed and who will be fired based on how they feel that day, and make their decisions based on a persons personality rather than job performance and skills. Health insurance is horrible with extremely high deductibles and high co-pays. Everyone is micromanaged to the point where you want to throw in the towel and say forget it, because you don’t get a chance to actually do your job the right way. There is a high turnover of staff here due to the fact that they are not appreciated and the level of manipulation and the deception is not tolerated.by employees.

      avatar
      Cortland Response
      8y
      Thanks for your review. Obviously, I wish your experience was a different one. Since you took the time to describe some pain points, I will address some of them here although I’d rather address them in person. I understand it can be hard to manage being on call for our residents and also prioritizing your family. We are extremely thankful for our Service Technicians who so selflessly give up their time to ensure that our residents have the best service possible from sun up to sun down when an emergency arises. I would encourage you to speak to your Community Manager about changing the rotations of Service Technicians on call so you can spend more time with your family or consider switching to a position where you’re not on call when one becomes available. As far as the services we provide, bringing them in house allows us to provide better services for our residents and limit the number of people going in and out of our residents’ homes. In the same manner, with the objective to produce the best materials for our residents, we design and produce many of the building materials used in our communities, which are made not only in China, but around the world. Our materials are produced using the same manufacturing facilities as the largest material producers in the market. This way, we provide unique, Cortland-specific products for our residents. Lastly, we pride ourselves on making people decisions based on each individual’s capability to understand, live, and perform well in our culture. We realize we don’t operate like other apartment management companies – but doing things differently is what sets us apart. Again, I would love to continue this conversation with you in person. I look forward to speaking with you. -Priscila Mattingly, Chief People Officer priscila.mattingly@cortlandpartners.com | 678.329.3560
      5.0
      Jan 22, 2018

      Constantly Evolving

      Community manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Cortland is great about growing & evolving to get better everyday. I've worked for a few different companies in the past and none have empowered their teams & worked to improve as much as Cortland does. It is rewarding to work for a company that values both the residents and the associates. The tools and technology given to community level employees are phenomenal. It allows for us to provide exceptional service to our residents. Also, the new RAVE program is great!

      Cons

      A bulk of the upper management roles in the Operations division are filled with outside hires. Not easy to make the leap from property level to upper management.

      avatar
      Cortland Response
      8y
      Thank you for taking the time to leave your review! You’re right, we are growing and evolving every day, and we make a concerted effort to have our values guide our growth. We believe our associates are the most important part of Cortland – our associates embody our values and take care of our residents, creating the best living experience imaginable. As for Rave, we were really looking for a way to transform traditional performance reviews into performance development. Having just launched the program only a few weeks ago, we’re so glad to hear you love to Rave as much as we do. By having a culture of feedback, we can learn what we’re doing well and not so well so we can continue to be better! We created this program for associate like you so you can grow from the feedback you get all year long. As for growing your career, it sounds like you have some ideas that we would like to hear. I am happy to report that over 140 associates have moved from community to CSC roles, and we continue to find ways to help associate fulfill their career goals. Feel free to reach out to your DO or me on how to grow your career. Thanks again for being a Cortland ambassador! Priscila Mattingly | priscila.mattingly@cortlandpartners.com | 678.329.3560 #GrowTogetherAndPlayAsATeam
      1.0
      Jan 15, 2018

      Construction Staff Accountant

      Construction staff accountant
      Recommend
      CEO approval
      Business Outlook

      Pros

      The CEO has excellent vision for the company

      Cons

      Don't let boss know you are interested in another position inside the company. You will work at least 55 hours a week. Don't appreciate advice on innovation Not a place for Millenials

      avatar
      Cortland Response
      8y
      Thank you for your feedback. We don’t shy away from taking public responsibility when we make mistakes, but in this case, we have done right by you. While I understand and respect your frustration, I have the responsibility to set the record straight – our hiring and firing decisions are not made based on generation. Instead, we make those decisions based on each individual’s capability to understand, live, and perform well in our culture. You were clearly unhappy in your role, didn’t demonstrate our values in your day-to-day work, and ultimately made some bad decisions that affected your team. Yes, we work a lot of hours – we have never claimed to be different – but our growth comes from hard work and teamwork. We also welcome when associates want to explore other career opportunities or have innovative ideas; however, there is an appropriate way to go about both of those things, and you haven’t done either in a collaborative or respectful manner. So while I understand your point of view, I disagree with your assessment. I’m sorry we were not the best fit for you and vice versa. Best of luck in your future endeavors. -Priscila Mattingly, Chief People Officer
      Viewing 607 - 609 of 750 Reviews
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      ReviewsCortland reviews

      Glassdoor has 773 Cortland reviews submitted anonymously by Cortland employees. Read employee reviews and ratings on Glassdoor to decide if Cortland is right for you.