Oct 15, 2016
Not like it was
Anonymous employee
Cortland Response
9yThank you for sharing your honest opinions with us and for providing your feedback. Reviews like this one are personally difficult for me to read, especially when it comes from an associate who has been with us during some of our most transformative and successful years. Therefore, I want to take the time to address a few of the pain points you mentioned, as well as make sure you are aware of the resources we have in place for you to share your thoughts with those who can address them on a more strategic level.
I full-heartedly agree that our associates are what make us successful. I still see us as one big family – so I would love to speak with you about the experience you’ve had and your ideas for taking better care of the members of our Cortland family. Growing is hard, and the work that goes into growing successfully is hard. I recognize that, and I am proud of the level of commitment, high-performance, and innovation we expect from our associates – but that expectation should never be at the price of your well-being or career satisfaction. I also encourage you to reach out to our Talent Resources team to discuss your thoughts on our benefits changes. We made our most recent change based on the financial benefit and improved control over healthcare planning it would provide our associates. We also compared our healthcare plan to the top five multifamily companies based in Atlanta (other than Cortland) to make sure our plan was better and more robust than our competitors’ plans. Our benefits team would be more than happy to walk you through the specifics of our healthcare plan and the ways you can save money and take advantage of all it offers our associates.
One thing that has not changed since I founded this company is my open door and eagerness to hear associate ideas on ways we can be better. You are, and have always been, welcome to stop by my office or call me – my cell number is in my signature for that very reason. Integrity is a core part of our culture – and I take seriously any instance in which we are not doing the right thing for the right reason. I would appreciate you sharing any indiscretions you’ve witnessed with your manager, me, or our confidential associate advocate hotline: 1.800.461.9330.
Please know that I am very grateful for your contributions and service to our company. I regret that you are no longer happy here at Cortland, and I sincerely hope we have the opportunity to discuss your feedback in person.
Steven DeFrancis, CEO