Is Cox Communications a good company to work for?

Cox Communications has an overall rating of 3.9 out of 5, based on over 4,615 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 70% of employees would recommend working at Cox Communications to a friend and 45% have a positive outlook for the business. The best reviews about Cox Communications have been left by employees working as Intern , Media Consultant and Financial Analyst .

Does Cox Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Cox Communications employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Cox Communications. This rating has been stable over the past 12 months.

How satisfied are employees working at Cox Communications?

70% of Cox Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Cox Communications 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Cox Communications?

Technical Support Representative (123) , Customer Service Representative (90) , Inbound Sales Representative (86) , Account Executive (75) , Sales Representative (69) , Retention Specialist (68) , Solutions Specialist (66) , Manager (57) , Sales (54) , Project Manager (51) , Sales Associate (47) , Director (45) , Tech Support Representative (45) , Customer Retention Representative (38) , Universal Home Technician (38)

What are the pros of working at Cox Communications according to real employee reviews?

"Cox offers great benefits and is the big player in the region where I worked." ((in 746 reviews)); "Good pay but not always worth the frustration of on going metrics and goal changes." ((in 382 reviews)); "I was also able to hire many great people which made it a fantastic place to work." ((in 247 reviews)); "Great culture and community!" ((in 207 reviews)); "Great Work Life balance!" ((in 141 reviews))

What are the cons of working at Cox Communications according to real employee reviews?

"Poor management and team wotk" ((in 194 reviews)); "Most managers have been around for 20 years and are out of touch with today's market." ((in 84 reviews)); "The system we use is a little complicated and there is a month long training on how to use it." ((in 59 reviews)); "Long hours in the field and the fun that is working in the weather as a technician." ((in 52 reviews)); "constant changes in job role, upper management seemed to not understand whats best for employees and clients." ((in 42 reviews))

What are employees saying about Cox Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Cox Communications layoffs and their outlook for job security at Cox Communications in 2026.

What Cox Communications locations have received the highest employee ratings?

Fort Walton Beach , Fairfax , Foothill Ranch , Tempe , Gainesville , Mesa , Atlanta , Oceanside , Tulsa , Lake Forest

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Cox Communications

Part of Cox Enterprises

Cox Communications reviews

3.9

70% would recommend to a friend

(4,275 total reviews)

Mark Greatrex

74% approve of CEO

45% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Compensation and benefits

3.9

Culture & values

3.9

Work/Life balance

3.6

Career opportunities

3.4

Senior management

Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,275 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Mar 7, 2026

Used to be amazing

Retail store manager

Recommend

CEO approval

Business Outlook

Pros

Taking PTO was fairly easy if you had a good manager Easy Commute Store hours weren't bad for now Benefits were expensive if you have a family but decent, you don't get what you pay for but it's good enough for an individual Lots of opportunities to move up because people keep leaving

Cons

Management is horrific and does not have a vision for success. "Punishment" calls being added to your calendar less than 30 minutes notice. Constant fear you will be fired if you perform worse one month even if you obtained your goal. Employees of all retail roles are leaving the company or shifting to different departments because management is unbearable and insufferable. Your coworkers hate it too so you'll constantly have low morale and will dread showing up every day.

5.0

Mar 2, 2026

A caring company going through change

Vice president

Recommend

CEO approval

Business Outlook

Pros

I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

Cons

The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

5.0

Mar 2, 2026

Great place to work

Senior hrbp

Recommend

CEO approval

Business Outlook

Pros

Community Friendship Company Leadership Facilities Brand

Cons

Cliques. It feels like you have to manage up in order to get a promotion.

Cox Communications Response

2mo

Thanks for sharing your feedback, and for being part of our mission to build a better future for 3 years. We're happy to see the list of "pros" you've listed in your review — it's nice to know that you enjoyed our friendly workplace culture, the amenities offered to employees and the example that our leaders set! We know that as an HR professional, you're familiar with the myriad of resources we offer to help employees grow, advance and reach their desired career goals. Building trust with leaders and growing a network of mentors within the organization can certainly be helpful for learning about new opportunities at Cox; but our approach to career mobility is structured around performance and built on equity and fairness, not cliques. Thanks again for your feedback, and best wishes in your next career chapter!

Viewing 40 - 42 of 4,275 Reviews

Jobs at Cox Communications

Retail Sales Associate

Outside Plant Technician

Retail Sales Associate

Retail Sales Associate

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