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      Crane Payment Innovations

      Part of Crane NXT

      Engaged Employer

      Crane Payment Innovations reviews

      2.8

      44% would recommend to a friend

      (298 total reviews)
      avatar

      Michael Mahan

      49% approve of CEO

      41% positive business outlook

      Ratings by demographic groups

      Crane Payment Innovations has an employee rating of 2.8 out of 5 stars, based on 298 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Crane Payment Innovations employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

      Reviews by job title

      298 reviews
      2.0
      Aug 21, 2025

      Leadership Behavior Erodes Trust and Culture

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      A few resilient VPs continue to do their best to strengthen and grow this business. I’m staying because, with their teams behind them, I believe they can outsmart and outmaneuver our new President.

      Cons

      Our President lied directly to employees. After a major RIF late last year, he came to our manufacturing site and assured us with full confidence that the business had been “right sized.” Yet within three months, after saddling the Convenience Services and Service business units with millions in unexpected allocated expenses, he ordered two more RIFs to make his numbers look better. He retaliates against strong, strategic leaders who challenge him, and morale is suffering as a result.

      avatar
      Crane Payment Innovations Response
      10mo
      Thank you for your candid feedback and we’re sorry to hear about your experience. We understand that recent shifts within the organization have impacted how some employees feel about where the company is heading, resulting in different questions and concerns. We respect your desire for transparency, fairness, and stability in leadership and would love to continue this conversation further. If you’re open to sharing more, please don’t hesitate to contact our HR team at hr.feedback@cranepi.com.
      1.0
      May 28, 2025

      Terrible people to work for.

      Technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      I can't think of any.

      Cons

      They eat their own. All the DEI hires have made the place a mess. No one knows what they are doing any more. It's like herding cats. Nobody cares about the customer or customer service any more. Customers wait weeks and months to receive service. They will hire you under one agreement and change the agreement after your are onboarded. Customers are angry when a tech arrives because they have waited so long for service. Of course management blames the tech but the tech can only respond to the calls placed on their route. It has become a cluster. Beware.

      avatar
      Crane Payment Innovations Response
      12mo
      We appreciate your feedback and we're sorry to hear about your experience with the company. We're continually working on making things better and creating a more supportive environment where everyone feels valued and heard. If you’d like to share more, feel free to reach out to our HR team at hr.feedback@cranepi.com, as your input helps us understand where we can improve.
      Viewing 37 - 39 of 298 Reviews
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      ReviewsCrane Payment Innovations reviews

      Glassdoor has 356 Crane Payment Innovations reviews submitted anonymously by Crane Payment Innovations employees. Read employee reviews and ratings on Glassdoor to decide if Crane Payment Innovations is right for you.