Custom Ink reviews

2.9

30% would recommend to a friend

(703 total reviews)
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David Doctorow

23% approve of CEO

23% positive business outlook

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

703 reviews
4.0
May 25, 2025
Recommend
CEO approval
Business Outlook

Pros

The employees and management were by and large highly competent and the company was very flexible in terms of work location and makes use of top notch tools for DevOps, DX, and project management:

Cons

Employees received contradictory or misleading feedback from management particularly after the company ran into some financial issues because of lack-of-preparedness in the post-pandemic economy. I was also very disappointed in the abrupt lack of communication and cooperation during the off-boarding process:

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Custom Ink Response
12mo
Thank you for sharing your experience with Custom Ink and for your contributions during your time here. We’re glad to hear that you found the flexibility, tools, and team caliber to be strengths of your time with us—these are qualities we continue to value deeply. We also appreciate your candid feedback regarding the challenges you encountered, particularly related to communication and consistency during a time of organizational change. We recognize that navigating post-pandemic economic shifts has not been without difficulty, and we regret that the experience left you feeling disappointed, especially during the off-boarding process. That is not the experience we aim to provide, and your input will help us reflect on how we can better support team members through transitions. Your feedback around transparency and management alignment is especially helpful. We are committed to improving in these areas and will ensure your suggestions are shared with our leadership team as we continue to evolve our internal processes. Thank you again for taking the time to leave a review and for being part of Custom Ink. We wish you continued success in your career.
1.0
May 23, 2025

Avoid

Recommend
CEO approval
Business Outlook

Pros

Pay is average for the field. Good PTO and health insurance though.

Cons

Cut throat, really have to drink the coolaid to fit in. Often can't do any professional growth. Fired people to move a lot of positiond overseas two years ago.

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Custom Ink Response
12mo
Thank you for sharing your thoughts and for your 5–7 years of service at Custom Ink. We’re grateful for your time with us and appreciate your recognition of our PTO and health benefits, which we continue to invest in to support team well-being. We also want to acknowledge the concerns you’ve raised regarding culture, growth opportunities, and organizational changes. We understand how difficult it can be when business decisions—especially those involving workforce shifts—impact colleagues and the sense of community. These moments are never taken lightly, and we’ve aimed to approach them with care and support. Your feedback about the internal environment and professional development is also valuable. We’re actively working to foster a culture where every team member feels empowered to grow, contribute authentically, and be heard. Thank you again for your honest review. Your insights will be shared internally to help guide our continued efforts to evolve and improve. We wish you all the best in your future endeavors
Viewing 31 - 33 of 703 Reviews

Glassdoor has 732 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.