Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 2.9 out of 5, based on over 732 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 30% of employees would recommend working at Custom Ink to a friend and 23% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Custom Ink?

30% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.5 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 123 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 62 reviews)); "Great coworkers you can bond with and make lifelong friends" ((in 33 reviews)); "Great atmosphere and culture." ((in 29 reviews)); "Very helpful and friendly work environment" ((in 21 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 55 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 46 reviews)); "Multiple managers along with employees came and went within locations in my region" ((in 20 reviews)); "constant layoffs" ((in 18 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 13 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What Custom Ink locations have received the highest employee ratings?

McLean , Dallas , Washington , Irving , Flower Mound

Custom Ink reviews

2.9

30% would recommend to a friend

(220 total reviews)

David Doctorow

23% approve of CEO

23% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.5

Diversity & inclusion

3.5

Work/Life balance

2.9

Culture & values

2.6

Career opportunities

2.3

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

220 reviews

Reviews about "Compensation"

Return to all reviews

1.0

May 16, 2023

Huge layoffs in favor of outsourcing

Graphic designer

Recommend

CEO approval

Business Outlook

Pros

Full time WFH, provided mac tech with adobe programs, great coworkers, and most managers are nice and supportive. Forced cheer and community "family" happiness only to layoff everyone suddenly. Discouraged from speaking up. Surveys are not anonymous and they will follow up on negative comments. CEO has his feelings hurt all the time when workers are unhappy and takes it personally. Severance is reasonable, wages are mostly performance-based and the bar rises every year. Expect to have a repetitive motion injury after a few years.

Cons

- Pay caps around 75k - Company is firing 70% of the design workforce in favor of overseas outsourced artists - Company is also finding any way they can to reduce or take away severance - Very heavy micromanagement in order to make artists quit early and lose their severance - Pulled the rug under most of the company in terms of financial health and job security. Company makes millions but wants to make a billion at what cost? - There is a marketing team and there are false positive reviews.

Custom Ink Response

3y

Thank you for sharing your experience with us. We’re sorry to hear that you had a challenging time with Custom Ink. We strive to provide Inkers with competitive compensation, a path to professional advancement, and a comfortable and supportive work environment. We will share your feedback about management with our team and continue to work to improve. We see that you have many concerns, so we would like to hear more about your experience. Please feel free to reach out to us directly at InkerFeedback@customink.com

3.0

May 2, 2023

Good job

Key account manager (kam)

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule and good benefits

Cons

Constantly changing commission structures and workflows

Custom Ink Response

3y

We appreciate your taking the time to write this review. We’re happy that you have enjoyed the flexibility and benefits. We strive to be a great place to work by providing Inkers with competitive compensation and clear expectations. We will share your feedback about management with our team and continue to work to improve. If you have any other concerns you’d like to bring to our attention, please don’t hesitate to reach out to us at inkerfeedback@customink.com

4.0

Apr 25, 2023

Fun relaxed

Production worker

Recommend

CEO approval

Business Outlook

Pros

Fun, buy lunch, events, people

Cons

Pay, no bonus,overtime,management, messy, long hours

Custom Ink Response

3y

Thanks for sharing your perspective. It helps us a lot when people let us know what they are experiencing. If you want to share further context, please reach out to us directly: InkerFeedback@customink.com

Viewing 58 - 60 of 220 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Custom Ink

Custom Ink reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

Huge layoffs in favor of outsourcing

Good job

Fun relaxed

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