Custom Ink reviews

2.9

30% would recommend to a friend

(703 total reviews)
avatar

David Doctorow

23% approve of CEO

23% positive business outlook

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

703 reviews
2.0
Dec 1, 2025

Went downhill fast

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Decent bridge job - Benefits

Cons

- Management - Lack of job security

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Custom Ink Response
5mo
Thank you for sharing your perspective. We acknowledge the concerns raised regarding management and job security, and how these issues can impact someone’s work experience. We’re also glad to see our benefits noted, as providing strong healthcare and benefits has long been an important part of how we support Inkers.
2.0
Dec 1, 2025

Do not recommend

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great healthcare benefits (no deductible)

Cons

- Paternalistic, condescending leadership - Stuck in bad management patterns - will tell you how lucky you are to work remotely/oversell the culture to keep you from looking elsewhere - low wages compared to similar roles elsewhere - micromanagement, leadership shows no trust in employees - constant layoffs

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Custom Ink Response
5mo
Thanks for taking the time to share your perspective. We recognize that ongoing change and uncertainty can be frustrating and feel discouraging, particularly when it affects how leadership decisions are experienced day to day. We also hear the broader feedback around leadership approach, compensation, and the impact of repeated organizational changes. Healthcare benefits are an area we’ve consistently invested in, and it’s helpful to see them reflected in feedback, even alongside more critical perspectives. We wish you well in what comes next and appreciate you taking the time to provide this input.
1.0
Nov 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Able to work remotely. Free t-shirts.

Cons

New leadership cares zero about people. Fired most of the staff, including ones who worked there for decades

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Custom Ink Response
5mo
Thank you for taking the time to share your thoughts. We're glad you appreciated the flexibility of remote work and some of the unique perks that are part of being with Custom Ink. We also want to acknowledge the pain and frustration expressed in your comments about recent changes. We understand that workforce reductions—especially those involving long-tenured team members—are deeply impactful. These decisions are never easy and are made with considerable thought, even as we recognize the human toll they take. We’re truly grateful for the contributions of all Inkers, past and present. Your message is a powerful reminder of the importance of balancing business needs with the values that have shaped our culture. Please know your feedback has been shared with leadership, and we remain committed to learning and improving through this transition.
Viewing 13 - 15 of 703 Reviews

Glassdoor has 732 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.