Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 2.9 out of 5, based on over 732 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 30% of employees would recommend working at Custom Ink to a friend and 23% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Custom Ink?

30% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.5 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 117 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 59 reviews)); "lots of opportunity to connect with customers and great coworkers" ((in 34 reviews)); "Great atmosphere and culture." ((in 27 reviews)); "Very casual work environment." ((in 23 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 51 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 45 reviews)); "Massive layoffs in 2022 and 2023" ((in 21 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 13 reviews)); "3% increases to an already stagnant salary." ((in 10 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What Custom Ink locations have received the highest employee ratings?

McLean , Dallas , Washington , Irving , Flower Mound

Custom Ink reviews

2.9

30% would recommend to a friend

(703 total reviews)

David Doctorow

23% approve of CEO

23% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.5

Diversity & inclusion

3.5

Work/Life balance

2.9

Culture & values

2.6

Career opportunities

2.3

Senior management

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

703 reviews

1.0

Dec 22, 2025

No thanks Custom Ink

Inker

Recommend

CEO approval

Business Outlook

Pros

Free junk Real life soap opera

Cons

Pay- never made enough to support a family. Never got a raise even though I was an over performer for the majority of the decade I was there. Instead, I was threatened with PIPs when I stopped over performing and just did the job I was getting paid to do. Career advancement- does not exist Live in a constant state of fear- your job is never safe unless you are a handful of people. “Leadership”- money hungry idiots who want all the money and couldn’t care less for the people who actually make it for them. Forcing of positive ratings in quarterly company ratings- it’s supposed to be an anonymous survey. But they always know who didn’t give them perfect scores. And it always affected you negatively in your annual review. So if you stood any chance in getting a decent annual review, you give them perfect marks in every review you submit about the company. But don’t worry too much if you don’t get a good review, it’s not like you were getting a raise if you got a good review. To put it in perspective… I got the highest review possible in an annual review (which is extremely hard to do) and received a pay increase that resulted in an extra $1,300 a YEAR.

Custom Ink Response

5mo

Thank you for taking the time to share your perspective and for the many years you dedicated to Custom Ink. We recognize the frustration expressed regarding advancement, the pressure you felt surrounding performance and job security, and leadership. Hearing that you felt unable to support a family on your wages is difficult, and we appreciate your honesty regarding the impact of our merit process. You also raised concerns about the anonymity and consequences of internal feedback. We want to acknowledge that this perception matters. We recently made changes to our Inker feedback process, including transitioning to a new survey platform with strengthened anonymity safeguards. These include minimum response thresholds before results are shared and limitations designed to prevent individual attribution. While no system is perfect, we intend to ensure feedback can be shared safely and used constructively. While it’s clear that the challenges you describe ultimately outweighed the positives, we hope there were moments during your time at Custom Ink that felt meaningful, even if the overall experience did not meet your expectations. We value the contributions you made over the course of your tenure and wish you the very best.

3.0

Dec 21, 2025

Not bad

Sales service representative

Recommend

CEO approval

Business Outlook

Pros

401k, Health Insurance, some benefits

Cons

Micromanagement was a huge issue.

1.0

Dec 18, 2025

Extreme disconnect from employees

Account executive

Recommend

CEO approval

Business Outlook

Pros

PTO 401k Life & medical insurance

Cons

I was employed at Custom Ink for 4 years, I experienced quite a few transitions from the company all of which got worse and worse. The company's culture slowly diminished with each year, change, and set of layoffs. As of recently, yet another mass layoff occurred with absolutely no warning and on the spot firings. The severance offered is laughable considering my tenure and the overall state of the economy. Management has zero connection to its employees and fails to take their frontline workers into consideration when making decisions. Everything is about money and "streamlining efficiency". Upper management started micro-managing and left little to no room for creativity in interacting with customers as everything was becoming automated. Plus, you can expect to not be heard and gaslit when your opinions don't align with upper managements.

Custom Ink Response

5mo

Thank you for taking the time to share your experience. We understand how sudden change can feel destabilizing, particularly for Inkers who have spent multiple years with the company. As part of the recent reorganization, impacted Inkers were provided a paid transition period, severance, a COBRA subsidy, and outplacement support. These steps were intended to provide practical support as they look for the next step in their career. We also hear the feedback around connection and how decisions are felt by teams doing the work every day, and appreciate your advice. We will continue to gather input through a combination of forums, including town halls, anonymous engagement surveys, and ongoing leader conversations, to better understand how changes are experienced across the organization, including where communication may have fallen short. We recognize the experience shared here and the impact it reflects, and wish you the best in your next chapter.

Viewing 10 - 12 of 703 Reviews

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No thanks Custom Ink

Not bad

Extreme disconnect from employees

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