DISH Customer Service Retention reviews

2.8

28% would recommend to a friend

(113 total reviews)
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Charlie Ergen

100% approve of CEO

5% positive business outlook

Customer Service/Retention employees have rated DISH with 2.8 out of 5 stars, based on 113 company reviews on Glassdoor. This indicates that most Customer Service/Retention professionals have an average working experience there. DISH is rated 22% below average by Customer Service/Retention professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

113 reviews
2.0
Apr 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Similar to a sales job where you collect commission for every customer you save.

Cons

All customers are calling with the intention of cancelling, so saving them is hard and this causes demerits for your role.

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DISH Response
1y
Thanks for taking the time to share your feedback we really appreciate it. We know retention can feel a lot like sales, especially when most of the calls come from customers looking to cancel. It’s a tough job that takes strong communication and problem-solving skills. We're always looking for ways to better support the team and improve the experience for both employees and customers. Thanks again for your feedback.
5.0
Feb 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Awesome management and opportunity to grow

Cons

The tv market is pretty much dead but they have boost mobile now which is awesome.

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DISH Response
1y
We appreciate your kind words and feedback! We are very happy to hear that you felt supported by your direct leadership and appreciate the opportunity that exists at EchoStar! We are very excited to continue and position ourselves as the nation's top cell phone carrier with our Boost Mobile brand. Thank you for taking the opportunity to provide your perspective. We wish you the best moving forward!
1.0
Jan 9, 2025
Recommend
CEO approval
Business Outlook

Pros

you meet some good people can make decent money if you like being on the phones all day

Cons

it's a call center, so everything is timed, they get mad at you for going 1 minute over lunch, also if you have to use the bathroom it comes out of your break time. Unbelievable. High turnover job and I see why. customers are calling in everyday to cancel and you have to convince them DISH is better than streaming LOL

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DISH Response
1y
Thank you for your candid feedback! We are glad to hear that you enjoyed working with your peers and that the pay was up to standard. We understand your concerns about your break time and the type of work you were completing. We wish you luck with all of your future endeavors!
Viewing 7 - 9 of 113 Reviews

Glassdoor has 8,276 DISH reviews submitted anonymously by DISH employees. Read employee reviews and ratings on Glassdoor to decide if DISH is right for you.