DISH Customer Service Retention reviews

2.8

28% would recommend to a friend

(113 total reviews)
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Charlie Ergen

100% approve of CEO

5% positive business outlook

Customer Service/Retention employees have rated DISH with 2.8 out of 5 stars, based on 113 company reviews on Glassdoor. This indicates that most Customer Service/Retention professionals have an average working experience there. DISH is rated 22% below average by Customer Service/Retention professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

113 reviews
1.0
Dec 30, 2024

A dying poorly run company

Recommend
CEO approval
Business Outlook

Pros

It was remote work. That's it.

Cons

These guys set unrealistic retention expectations and gas light you into believing that you are the problem. They encouraged me to drag out the cancelling process with customers in order to boost my numbers. I couldn't have left this job fast enough. The Company from the top down is poorly managed.

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DISH Response
1y
Thank you for sharing your perspective. We're glad you found value in the remote work aspect of your role. We understand that retention roles can come with unique challenges, and we appreciate your candid feedback regarding expectations and processes. Your insights help us identify opportunities for improvement, and we encourage open dialogue to enhance the employee experience. We wish you all the best in your future endeavors!
4.0
Nov 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Great pay Intensive training Accommodating

Cons

Tough job with back to back calls and little break time

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DISH Response
1y
Thank you for taking time to share your experience while you were with DISH! We are glad to hear that you thought the compensation and training were good for the position! We understand that some calls can be taxing, and we appreciate your feedback! We wish you the best for all of your career endeavors!
4.0
Nov 12, 2024
Recommend
CEO approval
Business Outlook

Pros

Great pay. Good incentives. Motivating company culture.

Cons

Lower guaranteed salary than industry standard

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DISH Response
1y
Thank you for taking the time to share your experience! We're glad to hear that you valued the pay, incentives, and our motivating company culture. We also appreciate your feedback about the guaranteed salary and the importance of collaboration to support employee success. Your insights help us identify opportunities to improve as we strive to create an even better work environment. We value your feedback and wish you continued success in your future endeavors.
Viewing 10 - 12 of 113 Reviews

Glassdoor has 8,276 DISH reviews submitted anonymously by DISH employees. Read employee reviews and ratings on Glassdoor to decide if DISH is right for you.